Subject: Re: SADAD Refund_ 6466565985
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Arjun Thapa <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammed Athar <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Ahmad Daher <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Zafar <[email-masked]>
Date: Fri, 13 Mar 2020 11:34:34 -0700 (MST)

Hi Malik, 

PFA Customer has shared his bank details with us 
Please do the needful. 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Arjun Thapa" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohd Zafar" <[email-masked]> 
Sent: Thursday, 12 March, 2020 10:28:41 
Subject: RE: SADAD Refund_ 6466565985 

Hi Shakeeb, 

Please share customer’s bank account details to process refund. 

Regards, 

Malik 

From: Arjun Thapa <[email-masked]> 
Sent: Wednesday, March 11, 2020 5:58 PM 
To: Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Athar <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Ahmad Daher <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Zafar <[email-masked]> 
Subject: RE: SADAD Refund_ 6466565985 

Hi Malik 

Please refer the below. 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

21-Feb-20 	

27/06/1441 	

06:53 	

Merchant Payment 	

P1000000000004602547/KYFV1TU1582300247227 Payment 	

46.25 

Thanks & Regards 

Arjun Thapa 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 11, 2020 8:27 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Daher < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohd Zafar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: SADAD Refund_ 6466565985 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] , [ mailto:[email-masked] | 
@Mohammed Athar ] , 

Reminder please. 

Regards, 

Malik Ismail 

From: Malik Ismail 
Sent: Tuesday, March 10, 2020 8:04 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Daher < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: SADAD Refund_ 6466565985 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] , [ mailto:[email-masked] | 
@Mohammed Athar ] , 

Please check and conform if amount captured in company statement. 

Tnx ID P1000000000004602547 

Date 21-2-2020 

Amount SAR 47 

Regards, 

Malik 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 9, 2020 9:27 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Daher < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: SADAD Refund_ 6466565985 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 9 March, 2020 18:38:44 
Subject: SADAD Refund_ 6466565985 

Ticket 515211 

Dear Team, 

Problem Statement: Sadad Issue ( ON_VALIDATION_CANCELLED ) 

Order Date: Feb 21, 2020 

Order ID: 6466565985 

We can see that the amount captured successfully, but there is a communication problem, however, the refund gets stuck, 

Please check and do the needful 

Regards, 

Ahmad 

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