Subject: Re: Store Complaint - 9771156745
From: Apoorv Joshi <[email-masked]>
To: Mike Bermingham <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 13 Mar 2020 10:33:25 -0700 (MST)

Hi Mike, 

Thank you for approving the refund. 

Store is Jimi Mall and it is located in Al Jimi, Al Ain. Customer's details are below: 
Name: Lynsey eames 
Contact Number: +971585991635 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mike Bermingham" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, March 13, 2020 12:50:36 PM 
Subject: Re: Store Complaint - 9771156745 

Please refund the customer. 

Where is this store located ? 

Mike Bermingham 
Head of Merchandizing 
Web Team | Landmark Group 
w: [ http://webteam.com/ | webteam.com ] 
m: [ tel:+971563692571 | +971563692571 ] 
t: [ tel:+97145172008 | +97145172008 ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

On Mar 13, 2020, at 1:58 AM, Apoorv Joshi <[email-masked]> wrote: 

BQ_BEGIN

External email sender, please take precaution. 
Hi Team, 

Kindly assist in below case. Customer can be contacted on +971585991635. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, March 11, 2020 5:13:11 PM 
Subject: Rude Behaviour from the store team. 

Hi Team, 

With reference to order number 9771156745. 

Customer emailed us complaining that he has ordered this item 160852559 - HEART & HOME - HEART & HOME Fresh Linen Car (Quantity -02). In the product description of this item it is mentioned that it comes in pack of two so he was supposed to get 4 pieces. However, he received only 2 pieces. 

As per the customer when he informed the staff and all three staff were extremely unhelpful and insisted that customer is wrong and that it was a single pack not a twin pack. Customer showed them his confirmation email and even the website on his phone which has a photo of two air freshers and the text says “a pack of two”. Despite this they would not refund him or replace the item. In the end they made a phone call to customer service who told them to refund the customer but they refused the customer to refund for the item. 

Store Id: Lifestyle 21008 

We have raised Jira to refund the customer and sent an apology email to the customer. 

We would request you to please look into this and do the needful. 

Thank you for your Help! 

Regards, 
Abhishek Borgaonkar 

BQ_END

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com