Subject: Arabic Language Test - Nora Elsherif
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 13 Mar 2020 02:40:32 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Nora Elsherif 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Thanks for holding on sir, checking back the order details, would you mind letting me double check with you the address ? 

i can see that there was a typing mistake from our end in your address and that caused the order to be delayed as it was not going to the correct address. 

we are really sorry for such mistake and we are doing the error correction, allow us to send you a new pizza similar to the one you ordered, a new fresh and hot one and a gesture of apology for the mistake from our end and that will be free of charge. 

accept our apology. 
anything else i can be of help with sir ? 

thanks for trusting our services at pizza hut, 
we wish you enjoy it. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Egyptian, educated in French school in Egypt since the age of 5 years. 
i can speak French fluently as a first language. English is my second language. Afterwards, i have joined the faculty of sciences, Chemistry department. 
First job after graduation was customer service in Expedia travel agency where i found myself fond of helping and supporting customers for their trips, either business or leisure. 
I could afterwards become an expert and promoted to become a quality coach, gradually promoted further to be a team leader leading a team of 10-15 subordinates. 
i moved after 4 years to work for HSBC bank as an operations manager for financial compliance team. 
I have moved to India recently after marriage. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفارق في جودة خدمه العملاء و تميزها يتوقف علي القدره علي استيعاب طلب العميل و من ثم تأكيد الفهم له. 
حين استطاعتنا فهم العميل سنتمكن بالقيام بخدمته و يعود تميز الخدمه في القدره علي التفسير للعميل ما قمنا به وايضا التوضيح بالتفصيل في حال عدم الاستطاعه القيام بما يطلبه العميل و يتطلب دائما منا كممثلي خدمه عملاء الوعي و العلم الكامل باللوائح و القوانين و كل تفاصيل العمل التي قد تجد من يوم لأخر. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	خبرتي بالعمل لسنه طوال في مجال خدمه العملاء تجعل مني الشخص الامثل للقيام بالعمل. 
تفوقي الدائم في فهم العميل والعمل علي ارضائه نابعا من حبي للعمل و احترامي للخدمه التي اقدمها. 
قدرتي علي الترقي في مجال خدمه العملاء جعلتني انقل خبرات و اتبادل اخري مع عدد كبير من الزملاء. 
حبي ان اتعلم كل يوم الجديد ساعدني في تعلم طرق مختلفه لارضاء العميل. 
حبي لخدمه الاخرين يجعلني اتفوق في العمل علي غيري. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد قدمت الي الهند حديثا و تأقلمت علي المعيشه فيها. كل بلد بها ما هو جميل و ما يمكن التأقلم معه. 
لقد اعجبني في الهند القدره علي الاللتزام باللوائح و القوانين مع العلم ان تعداد سكانها اضعاف مضاعفه لما هو الحال في مصر. 
اعجبني المترو هنا كوسيله تبسط الانتقال من مكان بعيد لاخر دون عناء كبيرز ايضا اعجبت بشبكات الطرق والمواصلاتو النظام في الشوارع. احببت ايضا الطبيعه المحيطه بنا طوال الوقت و اعجبت كثيرا برفق الناس بالحيوانات و عنايتهم بهم. 
زرت القليل من الاماكن السياحيه, كمعبد شاتربور و بوابه الهند. 
احببت الافراح التقليديه في الهند و استضفت بالقرب من سكني لحضور اكثر من فرح, مما اسعدني كثيرا.