Subject: Re: Damaged item: Case id - 520543 Order Number: 9772043478
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 13 Mar 2020 02:18:31 -0700 (MST)

Hi Ma'am, 

Please forward this case further as per your suggestion. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, March 13, 2020 7:04:56 AM 
Subject: Re: Damaged item: Case id - 520543 Order Number: 9772043478 

Manish, 

This is a WWT item and customer is reporting it damaged. Any wwt item for which customer says damaged, follow the normal return for a refund process. No need to escalate them. Ask Seeta to clarify this for you if you are not clear on this. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, March 12, 2020 12:12:37 PM 
Subject: Damaged item: Case id - 520543 Order Number: 9772043478 

Hi Team, 

Problem statement: The customer has reported to us that he has received a defective item which is dangerous for his baby. 

Case id - 520543 
Order Number: 9772043478 
Order Created: Mar 5, 2020 
Item Name: 162111853 - - Juniors Text Print Romper with Short Sleeves 
Item cost: AED 48.00 

We request you to please ​see the attachment and suggest to us accordingly. 

Regards, 
Manish