Subject: Issue with order no: 9759327348
From: Seeta Seeta <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 13 Mar 2020 01:54:00 -0700 (MST)

Hi Sachin, 

With reference to the order number: 9759327348, the customer placed the order on Nov 3, 2019 for 2 bicycles. Now the customer contacted us complaining that the bicycle chain got broke a161235357 - - SPARTAN Mountain Bicycle with Adjustable Seat Post - 24 inches) and she is claiming that the item is coming with a 1-year warranty. However, when we are checking the same item on our website there's nothing written about the warranty. 

So, could you please check this concern and let us know what action do we have to take in this case. The item link is also below for your reference. 
[ https://www.babyshopstores.com/ae/en/Baby-and-Moms/Toys/Outdoor-Play/BABYSHOP-SPARTAN-Mountain-Bicycle-with-Adjustable-Seat-Post---24-inches/p/161235357 | https://www.babyshopstores.com/ae/en/Baby-and-Moms/Toys/Outdoor-Play/BABYSHOP-SPARTAN-Mountain-Bicycle-with-Adjustable-Seat-Post---24-inches/p/161235357 ] 

Thanks & Regards, 
Seeta Kunwar