Subject: Issue with order//6463310561
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 13 Mar 2020 01:14:01 -0700 (MST)

Hi Team, 

With reference to the order number: 6463310561, the customer's order was marked as not picked but the refund was initiated as a REFUND VOUCHER: 6463310561-23328840-22395-84269 and the voucher is also not working. 

As per the policy whenever the order is marked as not picked the refund is initiating in the original payment method but in this case, it was refunded as a RV. 

So could you please look into this concern and let us know what action do we have to take in this case. 

Thanks & Regards, 
Seeta Kunwar