Subject: FW: Item issue // 9771800676
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 13 Mar 2020 07:35:28 +0000

@Sachin Maheshwari<mailto:[email-masked]>

Please advise on the below.

The item is worth AED 472 and was only used 2 days.

It is still within 14 days.

Providing that it is used but the condition of the item is not good, we need to know if we can just take the item back and proceed with the refund.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, March 13, 2020 3:19 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Fwd: Item issue // 9771800676

External email sender, please take precaution.
Hi team,

Kindly assist in closing the below case for the same item for which we are receiving multiple complaints.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 12, 2020 8:08:42 PM
Subject: Item issue // 9771800676

Hi Team,
​
Ticket number: 513971
Problem Statement: Item issue
Order Date : Mar 2, 2020
Delivery Date: Mar 5, 2020
Order ID:  9771800676
Tracking ID: FP0303000519
Assistance Required: Need return and refund

Issue Description: Customer purchased the item and she used it only for two days and now the condition of the item is very bad.
​
Now customer is saying that this item looks it is fake product not the philips one and it will not be good for the baby's health.
​
So need to return the item and refund. We have already explained her that we can not accept the return of the used item.

The name of the item is 160529451 - - Avent Essential Baby Food Maker and cost of it AED 472.
https://www.babyshopstores.com/ae/en/Baby-and-Moms/Feeding/Baby-Food-Processors/BABYSHOP-Avent-Essential-Baby-Food-Maker/p/160529451
​
However, she still insisting to escalate the case to the higher level.
​
Kindly check and advice.
​
Thank you for your help!
​
Regards,
Shivani

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