Subject: Fwd: Item issue // 9771800676
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Thu, 12 Mar 2020 16:19:25 -0700 (MST)

Hi team, 

Kindly assist in closing the below case for the same item for which we are receiving multiple complaints. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, March 12, 2020 8:08:42 PM 
Subject: Item issue // 9771800676 

Hi Team, 
​ 
Ticket number: 513971 
Problem Statement: Item issue 
Order Date : Mar 2, 2020 
Delivery Date: Mar 5, 2020 
Order ID: 9771800676 
Tracking ID: FP0303000519 
Assistance Required: Need return and refund 

Issue Description: Customer purchased the item and she used it only for two days and now the condition of the item is very bad. 
​ 
Now customer is saying that this item looks it is fake product not the philips one and it will not be good for the baby's health. 
​ 
So need to return the item and refund. We have already explained her that we can not accept the return of the used item. 

The name of the item is 160529451 - - Avent Essential Baby Food Maker and cost of it AED 472. 
[ https://www.babyshopstores.com/ae/en/Baby-and-Moms/Feeding/Baby-Food-Processors/BABYSHOP-Avent-Essential-Baby-Food-Maker/p/160529451 | https://www.babyshopstores.com/ae/en/Baby-and-Moms/Feeding/Baby-Food-Processors/BABYSHOP-Avent-Essential-Baby-Food-Maker/p/160529451 ] 
​ 
However, she still insisting to escalate the case to the higher level. 
​ 
Kindly check and advice. 
​ 
Thank you for your help! 
​ 
Regards, 
Shivani