Subject: Re: Damage Item (WWD) / 9771386256
From: Apoorv Joshi <[email-masked]>
To: Rehan Khan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 12 Mar 2020 16:07:49 -0700 (MST)

Rehand, 

Refund has already been initiated. Inform the customer about refund time frame and close the case. 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, March 11, 2020 4:01:56 PM 
Subject: Damage Item (WWD) / 9771386256 

Hi Team, 

The customer has placed his order on Feb 27, 2020 but he received the damaged item. 
So we've escalated to the WWD team but did not receive any response from their side. 

So please do the needful. 

Order ID: 9771386256 
Tracking ID: 00000100061981662 
Ticket number: 504215 

Regards 
Rehan