Subject: Store Complaint - 9771156745
From: Apoorv Joshi <[email-masked]>
To: Mike Bermingham <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 12 Mar 2020 14:58:27 -0700 (MST)

Hi Team, 

Kindly assist in below case. Customer can be contacted on +971585991635. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, March 11, 2020 5:13:11 PM 
Subject: Rude Behaviour from the store team. 

Hi Team, 

With reference to order number 9771156745. 

Customer emailed us complaining that he has ordered this item 160852559 - HEART & HOME - HEART & HOME Fresh Linen Car (Quantity -02). In the product description of this item it is mentioned that it comes in pack of two so he was supposed to get 4 pieces. However, he received only 2 pieces. 

As per the customer when he informed the staff and all three staff were extremely unhelpful and insisted that customer is wrong and that it was a single pack not a twin pack. Customer showed them his confirmation email and even the website on his phone which has a photo of two air freshers and the text says “a pack of two”. Despite this they would not refund him or replace the item. In the end they made a phone call to customer service who told them to refund the customer but they refused the customer to refund for the item. 

Store Id: Lifestyle 21008 

We have raised Jira to refund the customer and sent an apology email to the customer. 

We would request you to please look into this and do the needful. 

Thank you for your Help! 

Regards, 
Abhishek Borgaonkar