Subject: Fwd: Late Collection / 9771397988
From: Apoorv Joshi <[email-masked]>
To: Ashish Karini <[email-masked]>, Kiranraju Nair <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>
Date: Thu, 12 Mar 2020 14:18:43 -0700 (MST)

Hi Team, 

Kindly advise why the collection has not been done yet. Please let us know the exact reason so if any details required from the customer, we can check with the customer. If we have the correct details, please arrange collection on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "vaibhav ohri" <[email-masked]>, "kiranraju nair" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Rehan Khan" <[email-masked]> 
Sent: Monday, March 9, 2020 6:43:10 PM 
Subject: Re: Late Collection / 9771397988 

Hi Team, 

With reference to the tracking number: RP0229000992, can you please arrange the collection on priority basis. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, March 9, 2020 5:07:49 PM 
Subject: Late Collection / 9771397988 

Hi Team, 

The customer has raised his return request on Feb 29, 2020 but still, the courier partner did not collect his item yet. 
We've escalated to the courier team but did not receive any response from their side. 

So please do the needful. 

Order number - 9771397988 
Ticket number - 503439 
Tracking number - RP0229000992 

Regards 
Rehan