Subject: Re: Need repair or replacement // 9841790058
From: Apoorv Joshi <[email-masked]>
To: Babyshop Home Delivery <[email-masked]>
Cc: Nashid Abdulnazar <[email-masked]>, Bsu Despatch <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Gicelle Regilme <[email-masked]>, Den_Rachel <[email-masked]>, Adisha Dua <[email-masked]>, sachin maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>, Sameer Koothalikutty <sameer.koothali
Date: Thu, 12 Mar 2020 13:50:21 -0700 (MST)

Hi Team, 

Customer address details below: 
Abdullah Al-Shehhi 
+971503732273 
Analyte 
Khour Khwer, Al Rams Street 
Toxic Cafeteria 
[email-masked] 
United Arab Emirates (AE) 
AE-RK 
Khor Khawir 
Ras Al Khaimah 

Kindly arrange for the same. Thank you for your help! 

Regards, 
Apoorv 

From: "Babyshop Home Delivery" <[email-masked]> 
To: "Nashid Abdulnazar" <[email-masked]>, "Bsu Despatch" <[email-masked]> 
Cc: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nashid Abdulnazar" <[email-masked]>, "Gicelle Regilme" <[email-masked]>, "Den_Rachel" <[email-masked]>, "Adisha Dua" <[email-masked]>, "sachin maheshwari" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sameer Koothalikutty" <[email-masked]>, "Shameer Checku" <[email-masked]>, "Shivani Rani" <[email-masked]>, "anees mansoor" <[email-masked]>, "sachin maheshwari" <[email-masked]> 
Sent: Wednesday, March 11, 2020 10:08:21 AM 
Subject: RE: Need repair or replacement // 9841790058 

hi Nashid, 

Please send the item to DWC warehouse then provide the customer details to be delivered. 

Dear Faisal, 

Please arrange pull stock from Tcom office. 

Regards, 

Dhan Bahadur rai 

BSU Home Delivery, Dubai, U.A.E. 

CUG : +971543097510, Board : 048215845, Mobile: +971558710077 

[ mailto:[email-masked] | [email-masked] ] | Join our Social Circle : 

[ http://www.babyshopstores.com/ | www.babyshopstores.com ] | [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] | [ http://www.landmarkshops.com/ | www.landmarkshops.com ] 

P " Please consider the environment before printing the mail. save the greenery to save the earth. " 

From: Nashid Abdulnazar 
Sent: Tuesday, March 10, 2020 7:19 PM 
To: Gicelle Regilme <[email-masked]>; Den_Rachel <[email-masked]>; Adisha Dua <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Shameer Checku <[email-masked]>; Babyshop Home Delivery <[email-masked]> 
Cc: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Anees Mansoor <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: RE: Need repair or replacement // 9841790058 

Dear Team 

Please confirm the status. 

Regds 

Nashid 

From: Nashid Abdulnazar 
Sent: Monday, March 09, 2020 12:27 PM 
To: Gicelle Regilme < [ mailto:[email-masked] | [email-masked] ] >; Den_Rachel < [ mailto:[email-masked] | [email-masked] ] >; Adisha Dua < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sameer Koothalikutty < [ mailto:[email-masked] | [email-masked] ] >; Shameer Checku < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Need repair or replacement // 9841790058 

Dear [ mailto:[email-masked] | 
@Sameer Koothalikutty ] [ mailto:[email-masked] | @Shameer Checku ] [ mailto:[email-masked] | 
@Babyshop Home Delivery ] 

Please note we need to replace below mentioned item with customer, 

Can u please arrange a delivery to collect from office (product available in marina office) and delivery to customer ASAP. 

Dear [ mailto:[email-masked] | 
@Escalations Dxbteam ] 

Please share customer address with Sameer 

Regds 

Nashid 

From: Gicelle Regilme < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 09, 2020 12:17 PM 
To: Den_Rachel < [ mailto:[email-masked] | [email-masked] ] >; Adisha Dua < [ mailto:[email-masked] | [email-masked] ] >; Nashid Abdulnazar < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Need repair or replacement // 9841790058 

Hi Rachel, 

We received the item for replacement, thank you. 

Hi [ mailto:[email-masked] | 
@Adisha ] , 

As discussed, please find below email trail, we need to send this to the customer and get back the damage one. 

Best Regards, 

Gicelle Regilme 

Manager – Category Management 

E-Commerce - Toys, Stationery and Party 

Level-25 Landmark Tower, Dubai Marina, U.A.E | P.O. Box 25030 

T: +971 4 517 5640 

M: +971 56 1600132 (no whatsapp pls) 

E: [ mailto:[email-masked] | [email-masked] ] 

Web: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7Cnashid.nazar%40landmarkgroup.com%7Cc2920d4d6914444a75ab08d7c4024787%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637193386384013032&sdata=CW8MsvMdokqTnfdP%2FMVU9asIBkdfTJNt0b%2Bz4zOVMnM%3D&reserved=0 | www.babyshopstores.com ] 

From: Den_Rachel < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 09, 2020 10:06 AM 
To: Gicelle Regilme < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Need repair or replacement // 9841790058 
Importance: High 

External email sender, please take precaution. 

Dear Team, 

Good morning. 

Any update please? 

Can we deliver the item at your office in Dubai Marina? 

Please advise. 

Best regards, 

Rachel Alabado 
Customer Service 
Denaster General Trading LLC 
Office 802, Marina Plaza 
Al Marsa Street 
P.O. Box: 487463 
Dubai, U.A.E. 

Tel: +971 (0)4 4473106 
Fax: +971 (0)4 4473107 

On Mar 8, 2020, at 4:46 PM, Gicelle Regilme < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Rachel, 

Thank you for your prompt action. 

______________________________________________ 

Dear Team, 

Please advice and send here the address so the supplier can deliver it as soon as possible. 

Best Regards, 

Gicelle Regilme 

Manager – Category Management 

E-Commerce - Toys, Stationery and Party 

Level-25 Landmark Tower, Dubai Marina, U.A.E | P.O. Box 25030 

T: +971 4 517 5640 

M: +971 56 1600132 (no whatsapp pls) 

E: [ mailto:[email-masked] | [email-masked] ] 

Web: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7Cnashid.nazar%40landmarkgroup.com%7Cc2920d4d6914444a75ab08d7c4024787%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637193386384023027&sdata=GmjSdVRBJvJZzxiZ01K70sdV1uSQm3Lw7QvmxLchJOI%3D&reserved=0 | www.babyshopstores.com ] 

From: Den_Rachel < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 08, 2020 4:43 PM 
To: Gicelle Regilme < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Need repair or replacement // 9841790058 
Importance: High 

External email sender, please take precaution. 

Hi Gicelle, 

Thank you for the confirmation. 

We will arrange to send the replacement either tomorrow or on Tuesday. 

Could you please share the address where we can deliver? 

Best regards, 

Rachel Alabado 
Customer Service 
Denaster General Trading LLC 
Office 802, Marina Plaza 
Al Marsa Street 
P.O. Box: 487463 
Dubai, U.A.E. 

Tel: +971 (0)4 4473106 
Fax: +971 (0)4 4473107 

BQ_BEGIN

On Mar 8, 2020, at 2:27 PM, Gicelle Regilme < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Rachel, 

The customer confirmed for Foreo LunaPlayPlus-Fuchsia color 

Please confirm when can we receive the item. 

Best Regards, 

Gicelle Regilme 

Manager – Category Management 

E-Commerce - Toys, Stationery and Party 

Level-25 Landmark Tower, Dubai Marina, U.A.E | P.O. Box 25030 

T: +971 4 517 5640 

M: +971 56 1600132 (no whatsapp pls) 

E: [ mailto:[email-masked] | [email-masked] ] 

Web: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7Cnashid.nazar%40landmarkgroup.com%7Cc2920d4d6914444a75ab08d7c4024787%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637193386384023027&sdata=GmjSdVRBJvJZzxiZ01K70sdV1uSQm3Lw7QvmxLchJOI%3D&reserved=0 | www.babyshopstores.com ] 

From: Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 08, 2020 2:24 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Gicelle Regilme < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Need repair or replacement // 9841790058 

Dear Gicelle 

Please can you assist the below request. 

Thanks and Regards, 
Mansoor Ahmed 
Ecommerce Catergory Mgr|Babyshop|Landmark Group 
25th Floor, Landmark Tower. 

Dubai Marina, PO Box 25030, Dubai, UAE. 
Tel: +9714 517 5400 

Mob : 050-4743964 
E-mail:- [ mailto:[email-masked] | [email-masked] ] 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7Cnashid.nazar%40landmarkgroup.com%7Cc2920d4d6914444a75ab08d7c4024787%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637193386384033020&sdata=SyCQ0tXmjCJ2ZiNMu11hc0MW8VkaJGhXvdImHe%2F%2BaEU%3D&reserved=0 | www.BabyshopStores.com ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cnashid.nazar%40landmarkgroup.com%7Cc2920d4d6914444a75ab08d7c4024787%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637193386384033020&sdata=ZCwa7RZSusfqXDwQBsOec3UyhLMVuI2Trx6oA7TMmxM%3D&reserved=0 | www.LandmarkGroup.com ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2Fg3ca7cGWLNQ2&data=02%7C01%7Cnashid.nazar%40landmarkgroup.com%7Cc2920d4d6914444a75ab08d7c4024787%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637193386384033020&sdata=Ygcv9%2FLp6z7DXNJrd6mTGPY7IbHrOHmU%2BW9%2BIMV0iF0%3D&reserved=0 | Landmark
 Tower ] 

GPS Coordinates - 25.087581, 55.151154 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 08, 2020 2:23 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Need repair or replacement // 9841790058 

Hi [ mailto:[email-masked] | @Anees Mansoor ] 

Below for your advise 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 7, 2020 10:58 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Need repair or replacement // 9841790058 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 5 March, 2020 01:20:08 
Subject: Fwd: Need repair or replacement // 9841790058 

Hi Team, 

Customer has confirmed the color: Foreo LunaPlayPlus-Fuchsia color 

However, getting an Out Of Office message on this when replying to Sachin. Kindly assist in looping the concerned to arrange for replacement with customer. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Gicelle Regilme" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 5, 2020 1:12:48 AM 
Subject: Re: Need repair or replacement // 9841790058 

Hi Sachin, 

We have emailed the customer regarding this. Will update you shortly on the same as soon as I hear back from customer. 

Thanks and regards, 
Apoorv 

From: "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Gicelle Regilme" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 4, 2020 4:37:10 PM 
Subject: RE: Need repair or replacement // 9841790058 

Team, 

Any updates? 

Regards 

Sachin 

04-5175412 

From: Sachin Maheshwari 
Sent: Monday, March 2, 2020 3:47 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Need repair or replacement // 9841790058 

Hi Apoorv, 

We have checked & discussed this with team and has agreed to repace the item, however excat color option is not available in store & instead below are the option. 

Foreo LunaPlayPlus-Aquamarine 

Foreo LunaPlayPlus-Fuchsia 

Please check with customer & revert to us as which option he/she would like to go ahead for. 

Regards 

Sachin 

04-5175412 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 29, 2020 4:09 AM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Need repair or replacement // 9841790058 

External email sender, please take precaution. 

Hi Sachin, 

Following is the item to which customer is referring to: 161298469 - - Foreo LUNA Play Plus Facial Cleansing Brush 
[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%2FBaby-and-Moms%2FMoms%2FPersonal%2FFacial-Care%2FBABYSHOP-Foreo-LUNA-Play-Plus-Facial-Cleansing-Brush%2Fp%2F161298469&data=02%7C01%7Cnashid.nazar%40landmarkgroup.com%7Cc2920d4d6914444a75ab08d7c4024787%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637193386384043020&sdata=hxW4eO2k9OlCUJAeOrpz3bzxBLV6Hn2Rk6HsgaOc%2BMM%3D&reserved=0 | https://www.babyshopstores.com/ae/en/Baby-and-Moms/Moms/Personal/Facial-Care/BABYSHOP-Foreo-LUNA-Play-Plus-Facial-Cleansing-Brush/p/161298469 ] 

On the description of this item, it is mentioned that it has a 1yr warranty. 

Kindly advise. Thank you for your help! 

Regards, 
Apoorv 

From: "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "anees mansoor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 28, 2020 1:40:55 PM 
Subject: Re: Need repair or replacement // 9841790058 

Pls share the item id of this item to check details. 

[ mailto:[email-masked] | @Anees Mansoor ] , can you pls confirm if this item comes with one year warranty & help us resolve the issue. 

Regards 

Sachin 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 27, 2020 10:29:58 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Need repair or replacement // 9841790058 

External email sender, please take precaution. 

Dear Sachin, 

Customer is coming constantly regarding the below concern, 
Please check and advise. 

Regards 
Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 27 February, 2020 21:42:16 
Subject: Need repair or replacement // 9841790058 

Hi Team, 

Ticket number: 476346 
Order Date: Feb 18, 2019 
Delivery Date: Feb 20, 2019 
Order ID: 9841790058 
Tracking ID: 34122404242112 
Assistance Required: Need repair or replacement 

Issue Description: Customer placed an order on 18 Feb, 2019 and the item comes with 1 Year warranty. 

Customer reported to us on 22 Feb, 2020 that the item is not working from the last two weeks. So, she thought there was some battery issue so she replaced the battery but still, the item is not working. 

Now, customer wants to repair or replace the item as it comes with a 1-year warranty. 

The name of the item is #Foreo LUNA Play Plus Facial Cleansing Brush and cost of the order was AED 250. 

Kindly check and update as customer is with us since 2019 with 8 completed orders of worth AED 1886. We have already escalated this case to Babyshop Head twice but did not get any response. 

Thank you for your help! 

Regards, 
Shivani 

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