Subject: Re: missing items , order number: 6467713818
From: Apoorv Joshi <[email-masked]>
To: LMG OMS <[email-masked]>, Sankar <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haedar Mohammad <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 12 Mar 2020 13:40:39 -0700 (MST)

Hi Team, 

Please update on the below case on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "LMG OMS" <[email-masked]>, "Sankar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Haedar Mohammad" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Tuesday, March 10, 2020 10:07:36 PM 
Subject: RE: missing items , order number: 6467713818 

[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Sankar T ] 

Please help on the below case. 

Below items have been cancelled as per WMS. 

From: Sagaya Suresh Kumar <[email-masked]> 
Sent: Tuesday, March 10, 2020 6:37 PM 
To: Seeta Seeta <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Haedar Mohammad <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: RE: missing items , order number: 6467713818 

Dear Team – Order Item cancelled in WMS. Kindly provide manual refund to customer and close this case. 

	

INVOICE_NO 	

ITEM_ID 	

ITEM_DESC 	

ORDER_QTY 	

RDC_EXPECTED_QTY 	

CANCEL_QTY 	

UNIT_RETAIL_VALUE 	

CONCEPT_NAME 	

CONCEPT_GROUP 	

CUSTOMER_SERVING_NODE 

6467713818 	

161704096 	

Tier Metal & Glass Rack Console Table 48.01x37.47x58.75 cm- Gold& Black 	

1 	

1 	

1 	

225 	

Lifestyle 	

CP 	

2299999 

6467713818 	

161756557 	

Mirror Top Metal Accent Table 60 x 56 x 45- Gold 	

1 	

1 	

1 	

530 	

Lifestyle 	

CP 	

2299999 

Regards 

Sagaya Suresh 

+966 565165997 

From: Seeta Seeta [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, March 10, 2020 3:00 PM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mushir Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Haedar Mohammad < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: missing items , order number: 6467713818 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6467713818, The customer placed the order for 6 items but under the tracking number: S000577083722 we can see that only 4 items were shipped from the warehouse. 

So can you please check this concern and assist us to close the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Haedar Mohammad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 10, 2020 4:31:39 PM 
Subject: missing items , order number: 6467713818 

Dear team 

There is no response from WH, Please check 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/503006 | #503006 ] 

​ 

Hi Team 

Problem Statement: (Missing items) 

Order Date : Feb 29, 2020 

Order ID: 6467713818 
Tracking ID: S000577083722 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 6 items but as per the customer has only received 4 items, Under the consignment details we can see that 4 items has been shipped and Delivered 

missing items: 

161704096 - - Metallic 2-Tier Console Table with Glass Top - 48x37x59 cms 

161756557 - - Metallic Accent Table - 60x56x45 cms 

kindly check and revert 

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