Subject: Re: Delayed collection: Case id - 509156 Order ID: 9771121551
From: Apoorv Joshi <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 12 Mar 2020 11:47:58 -0700 (MST)

Hi Manish, 

This has been collected, confirm with customer, explain refund/return process and close this case. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, March 9, 2020 7:31:57 AM 
Subject: Delayed collection: Case id - 509156 Order ID: 9771121551 

Hi Team, 

It's been more than 10 days since the collection request has been raised and still the customer is waiting for items to be collected. 

Problem Statement: Late Collection 

Order Date: Feb 24, 2020 
Case id - 509156 
Order ID: 9771121551 
Tracking ID: RP0227000742 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 2/27/20 and till now the item has not collected from the customer so kindly arrange the collection on a priority basis. 

Regards, 
Manish