Subject: Re: [#365392] Re: Amount Deduction Issue //// 414789
From: Apoorv Joshi <[email-masked]>
To: PayFort Operations Team <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 12 Mar 2020 10:20:09 -0700 (MST)

Hi Harsh, 

The details provided earlier are the only details that we have available at our end at this time. Kindly check with those details and let us know. 

Thank you for your help! 

Regards, 
Apoorv 

From: "PayFort Operations Team" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, March 8, 2020 10:40:17 AM 
Subject: Re: [#365392] Re: Amount Deduction Issue //// 414789 

Hi Shakeeb, 

Good Morning! 
Thank you for contacting Payfort. 
In order for us to investigate your query in detail kindly provide us with the below details: 
Fort ID: 
Merchant Reference: 
Customer Email: 
Amount: 
Date of Transaction: 

Regards, 

Harsh Kothari 
Support Executive 

Ph: UAE +971 45739800 (Option 2) 
Email: [email-masked] 
		[ https://www.youtube.com/watch?time_continue=2&v=U9mKe7KCywQ | SWITCH IT ON! ] 

On Sat, 7 Mar at 11:07 PM , Shakeeb Arsalan <[email-masked]> wrote: 
Hi Team, 

With reference to email: [email-masked] 
Customer reported that the amount was deducted twice from his account ending with card number **5639 and he did not place any order we have already checked his order account. 
The details of the deduction are: 
Transaction number: 9970034200196777 
Concept: Shoemart 
Amount: AED 90 
Date: 19 Jan, 2020 
Transaction number: 9970036200201519 
Concept: Landmark 
Amount: AED 25 
Date: 20 Jan, 2020 
Kindly check and update. 

Thank you for your help! 

Regards, 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 7 March, 2020 18:12:24 
Subject: Re: Amount Deduction Issue //// 414789 

Hi Team, 

Any update on this case. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, March 6, 2020 6:28:23 PM 
Subject: Re: Amount Deduction Issue //// 414789 

Hi Team, 

We have escalated this case to payfort team but did not get any response. 

Kindly check and advise. 

Regards, 
Shivani 

From: "Apoorv Joshi" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, February 23, 2020 1:33:20 AM 
Subject: Re: Amount Deduction Issue 

Hi Shivani, 

Can you please discuss this directly with Seeta tomorrow and ask to check with dxbteam on skype. 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, February 22, 2020 1:17:59 PM 
Subject: Re: Amount Deduction Issue 

Hi Team, 

Kindly update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, February 20, 2020 5:40:18 PM 
Subject: Re: Amount Deduction Issue 

Hi Team, 

Kindly update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, February 20, 2020 10:10:01 AM 
Subject: Re: Amount Deduction Issue 

Hi Team, 

Kindly update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, February 17, 2020 3:58:13 AM 
Subject: Re: Amount Deduction Issue 

HI Team, 

We have already escalated this case to Jira team but did not get any response. 

Kindly check and update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 23:44:29 
Subject: Re: Amount Deduction Issue 

Hi Team, 

Kindly update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 10 February, 2020 22:20:30 
Subject: Re: Amount Deduction Issue 

Hi Team, 

Kindly update on this. 

Regards, 
Shivani 

From: "Hiren Sadhwani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Suresh Sivagnanaguru" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Sunday, 9 February, 2020 13:43:50 
Subject: RE: Amount Deduction Issue 

Hi Imran/Team, 
This is a tech issue as they are able to see all the card details. Finance can only help in investigating a case when the order is generated. Not sure why has the tech team put this on Finance. 
Please take it up with the tech team and resolve this. 
Thanks & Regards, 
Hiren Sadhwani 
Sr. Finance Executive 
Web Team | Landmark Group 
w: webteam.com 
t: +97145172118 
From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Saturday, February 8, 2020 6:30 AM 
To: Mohd Imran <[email-masked]> 
Cc: Suresh Sivagnanaguru <[email-masked]>; Hiren Sadhwani <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]> 
Subject: Re: Amount Deduction Issue 
External email sender, please take precaution. 
Hi Team, 
We are still waiting an update on below case. kindly check and help us to close this case. 
Thank you for your help. 
Regards, 
Fauzan 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Suresh Sivagnanaguru" < [ mailto:[email-masked] | [email-masked] ] >, "Hiren Sadhwani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 5 February, 2020 17:30:49 
Subject: RE: Amount Deduction Issue 
Hi [ mailto:[email-masked] | 
@Suresh Sivagnanaguru ] [ mailto:[email-masked] | @Hiren
 Sadhwani ] , 
Please help us in the below case. 
Regards 
Imran 
From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 5, 2020 4:32 AM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Suresh Sivagnanaguru < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount Deduction Issue 
External email sender, please take precaution. 
Hi Imran, 

Kindly advise on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Suresh Sivagnanaguru" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 2, 2020 3:51:59 PM 
Subject: RE: Amount Deduction Issue 
Hi [ mailto:[email-masked] | 
@Suresh Sivagnanaguru ] , 
Please help us to trace this transactions as guided by JIRA team. 
Regards 
Imran 
From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 2, 2020 5:24 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Amount Deduction Issue 
External email sender, please take precaution. 
Hi Team, 
Customer reported that two different transactions has been done on his card with Landmark when he did not make any purchase with us on the dates mentioned below. We have checked with the email address and contact number but we are unable to locate any orders with the amounts that customer has mentioned. Regarding this charge we raised a Jira under REL-81142 where tehy have mentioned to contact "Suresh.sivagnanaguru". Please find attached the bank statement and advise on this case. 
Thank you for your help! 
Regards, 
Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 29, 2020 12:42:21 PM 
Subject: Deduct amount from account 
Hi Team, 

With reference to email: [ mailto:[email-masked] | [email-masked] ] and ticket number: 414789 

Amount was deducted twice from customer account ending with card number **5639 and he did not place any order we have already checked his order account and the last order was placed on 16 Jan,2020. 

The details of the deduction are: 

Transaction number: 9970034200196777Concept: ShoemartAmount: AED 90 Date: 19 Jan, 2020 

Transaction number: 9970036200201519Concept: LandmarkAmount: AED 25 Date: 20 Jan, 2020 
​ 
We have already escalated this case to Jira team ( [ https://landmark.atlassian.net/browse/REL-81142 | REL-81142 ] ) and they have informed us to check with @Suresh.sivagnanaguru. 

Kindly check and update as customer is waiting for his refund. 
Thank you for your help! 

Regards, 
Shivani 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

365392:58665