Subject: Manufacturing fault in product - 9769082844
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Thu, 12 Mar 2020 09:55:37 -0700 (MST)

Hi Sachin, 

Kindly advise regarding the below case if the item can be repaired with supplier. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, March 5, 2020 6:57:21 PM 
Subject: Manufacturing fault in product 

Hi Team, 
​ 
Problem statement: The below item is not working properly 

Case id - 503628 
Order Number: [ callto:9769862472 | 9769082844 ] 
Order Created: Feb 2, 2020 
Delivery date: Feb 3, 2020 

Item name: 160588249 - - Juniors Food Processor Blender and Steamer 
Item cost: AED 265.00 

Assistance required: Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

​The customer has reported to us that it's been less than one month and the item is not working properly. 
​ 
Regards, 
Abhishek Borgaonkar