Subject: RE: Late Delivery / 9771198201 and 9771328259
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Vaibhav Ohri <[email-masked]>, kiranraju nair <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 12 Mar 2020 16:54:35 +0000

Hi Shakeeb,

It shows it has been delivered as per HYBRIS.

Is customer still insisting that she didn’t get both orders?

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, March 12, 2020 2:52 PM
To: Vaibhav Ohri <[email-masked]>; kiranraju nair <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Delivery / 9771198201 and 9771328259

External email sender, please take precaution.
Hi Team,

Any update on this?

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "kiranraju nair" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 March, 2020 22:36:43
Subject: Re: Late Delivery / 9771198201 and 9771328259

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 March, 2020 16:29:04
Subject: Late Delivery / 9771198201 and 9771328259

Hi Team,

The customer has placed her 2 orders on different days but still, she did not receive her orders yet.
We've escalated to the courier team but did not received any response from their side.

So please do the needful.

Order number - 9771198201 and 9771328259
Ticket number - 499789
Tracking number - FP0225000404 and FC0226000881

Regards
Rehan

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