Subject: Fwd: Arabic Language Test - MOHAMMAD RASHID ANWAE
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 12 Mar 2020 04:50:22 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	MOHAMMAD RASHID ANWAE 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Firstly, I would apologize the customer sincerely for the mistake which I made and assure him that his order would be delivered in the earliest possible time using my available resources. Furthermore, I would guarantee him on time-delivery next time. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	An energetic and trustworthy graduate who posses a 12 year-work experience in India and aboard and has an exceptional communication skill in Arabic and English. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق الجلي بينهما هو توفير الخددمة بصعوبة بشكل غير مرضي وتوفير الخدمة بشكل مرضي بغية الحصول على وفاء العميل في المستقبل. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لدي قدرة تامة في التواصل بلغتي العربية والانجليزية. 
اتمتع بمهارة اقناع العميل. 
لدي خبرة في مجال المراسلات مع العملاء. 
ولدي الالمام باستخدام الحاسوب والانترنيت. 
ولقد عملت تحت الضغط بهدوء واطمئنان. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد سافرت الى مدينة مسقط عاصمة سلطنة عمان في عام ٢٠١٤م لغرض العمل لدى شركة خاصة ووجدتها مدينة نظيفة واجواءها ممتعة في الشتاء حيث توجد درجة الحرارة مرتفعة في الصيف. تقع مسقط على سواحل البحر الممتدة وتجذب عددا كبيرا من الزوار والسائحين في الشتاء لقضاء اجازاتهم في المنتجعات والشواطئ الجميلة. وعندي رغبة شديدة في زيارة مسقط مرة اخرى في المستقبل حينما اجد الفرصة. انا احب مسقط اجواءها وجمالها.