Subject: RE: C&C Issue - 6461223174
From: Anwar Abdullah <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Manager Sabya <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, Apoorv Joshi <[email-masked]>, Saad Alonaizi <[email-masked]>, Qazi Mohammed <[email-masked]>, Arnel Navor <[email-masked]>
Date: Thu, 12 Mar 2020 09:48:05 +0000

Dear @Shakeeb Arsalan<mailto:[email-masked]> & @Malik Ismail<mailto:[email-masked]>,

I have called again store for confirmation  .

Store team called the customer & Customer still in Jeddah , she said I will visit store once I will be back
I advised store to do RTS now and later will provide the 100 GC once she will comeback from Jeddah.

Dear @Manager Sabya<mailto:[email-masked]>,

As we agreed over the phone pls call customer & take the Customer acknowledgment ; ID & ets..  then mark order as collected
Then perform the RTS AT POS.

If you face any Issue pls inform us

T&R
Anwar Abdullah
Centrepoint - KSA - Riyadh
Ext. 3738
[email-masked]<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, March 8, 2020 8:40 PM
To: Anwar Abdullah <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Manager Sabya <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; Apoorv Joshi <[email-masked]>; Saad Alonaizi <[email-masked]>
Subject: Re: C&C Issue - 6461223174

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "anwar abdullah" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "manager sabya" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "saad alonaizi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 1 March, 2020 14:52:08
Subject: RE: C&C Issue - 6461223174

Dear @Malik Ismail<mailto:[email-masked]>
I will check , I will comeback to you very soon

T&R
Anwar Abdullah
Centrepoint - KSA - Riyadh
Ext. 3738
[email-masked]<mailto:[email-masked]>

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 1, 2020 10:02 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manager Sabya <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Issue - 6461223174
Importance: High

Hi @Manager Sabya<mailto:[email-masked]>, @Anwar Abdullah<mailto:[email-masked]>,

Please check and provide POD for 6461223174 ASAP.

Customer claimed didn’t collect and raise COC complaint.

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 29, 2020 6:14 PM
To: Manager Sabya <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Issue - 6461223174

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "manager sabya" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 23 February, 2020 01:52:12
Subject: C&C Issue - 6461223174

Dear Manager,

Order ID: 6461223174
Store ID: Centrepoint - 21218

Order is marked pickup completed however, the customer is complaining she never picked up the order. Kindly check and share the POD for the same. If the order is still at the store, please contact the customer on 0557203181 and handover to the customer.

Please assist in closing this on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Sharf Alkebsi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 22, 2020 2:41:55 PM
Subject: 6461223174

Hi Team,

Order No:6461223174
Store id : Centrepoint21218

With details above  the customer is claiming she didn't pick this order please check and inform us also contact the customer on this number 0557203181

Regards,
Tawfik

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