Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290
From: Seeta Seeta <[email-masked]>
To: manager jarir <[email-masked]>
Cc: qazi mohammed <[email-masked]>, anwar abdullah <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohmoud Elsayed <[email-masked]>, Manish Kumar <[email-masked]>, "Manager.Haddab" <[email-masked]>, Thangarajan Kulandavel <[email-masked]>, Centrepoint Jarir <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 12 Mar 2020 02:11:02 -0700 (MST)

Hi Team, 

Still, we are waiting for your update. 

Thanks & Regards, 
Seeta Kunwar 

From: "manager jarir" <[email-masked]> 
To: "qazi mohammed" <[email-masked]>, "anwar abdullah" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manager.Haddab" <[email-masked]>, "Thangarajan Kulandavel" <[email-masked]>, "Centrepoint Jarir" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, March 11, 2020 2:41:59 PM 
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290 

Dear Qazi & Anwar, 

Concept has agreed to return this order item 

But orpos not allowing, due to return allowed period finish 

When we tried to make without invoice current value of item is SR 108, 

but as per customer she paid SR 134 

So kindly advice… 

Order: 6444072290 

SKU: 161616476 

Thanks & Regards 

Mohammed Navas 

Cp Jarir, Jeddah 

Mobile: 507940760 Extn.: 7692 

From: Manager.Jarir 
Sent: Saturday, March 07, 2020 12:53 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Qazi Mohammed <[email-masked]>; Centrepoint Jarir <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Manish Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Anwar Abdullah <[email-masked]>; Manager.Haddab <[email-masked]>; Thangarajan Kulandavel <[email-masked]>; Qazi Mohammed <[email-masked]> 
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290 

Hi All, 

We have already talked with customer on this case. 

Will close the issue from our end asap. 

Thanks & Regards.. 

Mohammed Habib 

Mall Manager 

Cp Jarir, Jeddah 

Mobile: +966 590512147 Extn.: 7692 
Email : [ mailto:[email-masked] | [email-masked] ] 

Jeddah 22251 l Saudi Arabia 

[ http://landmarkgroup.com/ ] 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

From: Fauzan Ahmad . Musalman [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Saturday, March 07, 2020 8:12 AM 
To: Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Jarir < [ mailto:[email-masked] | [email-masked] ] >; Manager.Jarir < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290 

External email sender, please take precaution. 

Hi Team, 

We are still waiting an update on below case. Kindly help us to resolve the case asap. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "manager jarir" < [ mailto:[email-masked] | [email-masked] ] >, "Centrepoint Jarir" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Anwar Abdullah" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 3 March, 2020 12:32:24 
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290 

Hi Team, 

Kindly assist us on the below issue. 

​ 

Problem statement: The customer has complained to us that he has not collected his order. 

Case id - 473156 

Order Number: 6444072290 

Order Created: Sep 4, 2019 

Order Delivery Mode: Store pickup 

Store: Babyshop21132 

Assistance required: Kindly look into the issue and process the refund if the order status has mistakenly updated as Pickup complete OR help us with the proof of collection. 

Regards, 

Mohammad Qazi 

Centrepoint KSA 

Extn:3540 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 02, 2020 11:48 AM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Manager.Jarir < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290 

Hi [ mailto:[email-masked] | 
@Anwar Abdullah ] 

Below For your assist please, 

Mahmoud 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 28, 2020 5:05 PM 
To: Manager.Jarir < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Assistance required: Case id - 473156 Order Number: 6444072290 

External email sender, please take precaution. 

Hi Team, 

Still, we have not received any update in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "manager jarir" < [ mailto:[email-masked] | [email-masked] ] >, "qazi mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "anwar abdullah" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 25, 2020 11:19:56 AM 
Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290 

Hi Team, 

Kindly assist us in the below case. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 25 February, 2020 10:30:28 
Subject: Assistance required: Case id - 473156 Order Number: 6444072290 

Hi Team, 

Kindly assist us on the below issue. 

​ 

Problem statement: The customer has complained to us that he has not collected his order. 

Case id - 473156 

Order Number: 6444072290 

Order Created: Sep 4, 2019 

Order Delivery Mode: Store pickup 

Store: Babyshop21132 

Assistance required: Kindly look into the issue and process the refund if the order status has mistakenly updated as Pickup complete OR help us with the proof of collection. 

​ 

The order status says that it's collected on 9/10/2019, however, the customer has reported to us that he has ​not collected the above order and as per the 14 days policy the order should be marked as not picked and a refund has been initiated for the same. 

​ 

We request you to please do the needful on a priority. 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com