Subject: RE: Order Delay - 6467819447
From: Sagaya Suresh Kumar <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Gaurav Kumar (TCS)" <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>, Snehel Mitra <[email-masked]>, LMG OMS <[email-masked]>, LMG WMS <[email-masked]>, WMS Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Jessie Caparas <[email-masked]>, Suvadeep Saha <[email-masked]>
Date: Thu, 12 Mar 2020 07:16:17 +0000

Dear Team - Order stuck with Technical issue, due to this unable to dispatch from Conloc End.

Required to support clear this issue and update Asap. (ORDER VALUE - SAR188.86)

SR NO: INC0695085

CP
2/29/2020
INC0695085
6467819447
504 Error
ECRYD448549
4

Regards
Sagaya Suresh
+966 565165997
From: Suvadeep Saha
Sent: Thursday, March 12, 2020 9:56 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; M Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Order Delay - 6467819447

Dear Sagaya,

Pls check & revert..

Regards
Suvadeep Saha
Ecom Ops
Mob-0540227971
Extn - 4641

________________________________
From: Mahmoud Emadeldin Mahmoud   Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 March 2020, 7:52 am
To: Suvadeep Saha
Cc: Escalations Dxbteam; Seeta Seeta; M Ataullah; Shakeeb Arsalan; Fauzan Ahmad, Musalman; Apoorv Joshi; Sagaya Suresh Kumar
Subject: RE: Order Delay - 6467819447

HI @Suvadeep Saha<mailto:[email-masked]>

Pease check dispatch status for ECRYD448549

Mahmoud

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 12, 2020 5:52 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Order Delay - 6467819447

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6467819447

Order placed on Feb 29, 2020 and there are no consignment details still. Kindly advise if this is visible in WMS/OMS. If so, please advise why this has not been shipped yet. Kindly make sure this is shipped out on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 12, 2020 2:04:10 AM
Subject: Late Shipping // 6467819447

Hi Team,

Problem Statement: Late Shipping

Order Date: Feb 29, 2020

Order ID: 6467819447
Tracking ID: N/A
Assistance Required: Need Urgent Delivery

Issue Description: The customer placed an order on Feb 29, 2020, and till now she has not received the order. As per the hybris, the order status is not shipped.

Customer is chasing us for his order so we request you to expedite the delivery,

Regards,
Ataullah

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