Subject: C&C Issue - 6461223174
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>
Date: Wed, 11 Mar 2020 19:03:21 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "manager sabya" <[email-masked]>, "Saad Alonaizi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Saturday, February 22, 2020 6:16:34 PM 
Subject: Re: Wrong collection // 6461223174 

Hi Team, 

With the reference to order number : 6461223174, customer is claiming that he has not collected the order from the store. However, as per the hybris the order is already marked as pickup completed. 

We request you to kindly check this concern and provide us the proof of collection. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, February 22, 2020 12:02:49 PM 
Subject: Wrong collection // 6461223174 

Hi team, 
​ 
Problem Statement; ​ Wrong collection, 
Order ID: 6461223174 
order date: Jan 16, 2020 
pickup date: 1/23/20 
store code: Centrepoint21218 
Assistance Required; ​ Need to check and reply , 

The customer is claiming that he has not picked up the order but as we can see in the hybris the pick up has completed on 1/23/20. 
kindly update us about the same. 

Regards 
Syed Ataullah