Subject: RE: Call request for order id - 9772101609, case id - 519022
From: Ali Mkhaimer <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Rawan Barghouth <[email-masked]>, ccwebteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Manish Kumar" <[email-masked]>
Date: Wed, 11 Mar 2020 15:57:04 +0000

Hi All,

The customer has a wrong mobile number.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohammad Shababe Quamar [mailto:[email-masked]]
Sent: Wednesday, March 11, 2020 1:10 PM
To: Seeta Seeta; Escalations Dxbteam; Ali Mkhaimer; Rawan Barghouth; ccwebteam
Cc: Fauzan Ahmad, Musalman; Shakeeb Arsalan; Apoorv Joshi; Manish Kumar
Subject: RE: Call request for order id - 9772101609, case id - 519022

Looping in @Ali Mkhaimer<mailto:[email-masked]> @Rawan Barghouth<mailto:[email-masked]> @ccwebteam<mailto:[email-masked]> Please do the needful.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 2:28 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Call request for order id - 9772101609, case id - 519022
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please arrange a callback to the below customer as we are unable email the customer because all our email address is getting bounced. We require customer contact correct address so we can arrange the delivery.

Kindly let me know if you need any further details.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 2:39:01 PM
Subject: Call request for order id - 9772101609, case id - 519022

Hi Team,

Kindly arrange a call to the customer on +971505456472 as per the courier team we require the complete address of the customer however email is getting bounced as the inbox is full.

Problem Statement: What is the issue (Late Collection) Courier Team

Order Date: Mar 6, 2020
Order ID: 9772101609
Tracking ID: 45495475454;C08CA33

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 3/8/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Manish

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