Subject: Order Getting Cancelled // 6469289042
From: Seeta Seeta <[email-masked]>
To: hamza hafeez <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Wed, 11 Mar 2020 06:23:30 -0700 (MST)

Hi Hamza, 

With reference to the order number: 6469289042, the customer is trying to place the order for 161334194 - - Duchini Textured Travel Hard Case with Retractable Handle, from past 27/2/20 to till 10/03/20 but every time the order is getting canceled from the warehouse. 

From 27/02/20 to till 10/03/20 the customer placed the order 12 times but every time its getting cancelled while on the website the item is still showing available. Now the customer is very angry and threatening us that he will gonna file a complaint against us in the Ministry Of Commerce as we are showing false advertisements and provided us only 24 hours. The customer is also asking to arrange the same item to the nearest store for him at the same discounted price which is between 119-139 SAR. 

[ https://www.shoemartstores.com/sa/en/Travel/Travel/Hardcase-and-Softcase-Luggage/SHOEMART-Duchini-Textured-Travel-Hard-Case-with-Retractable-Handle/p/161334194 | https://www.shoemartstores.com/sa/en/Travel/Travel/Hardcase-and-Softcase-Luggage/SHOEMART-Duchini-Textured-Travel-Hard-Case-with-Retractable-Handle/p/161334194 ] 

So I request you to kindly look into this concern on a priority basis and assist us ASAP. 
Thanks & Regards, 
Seeta Kunwar