Subject: RE: Wrong item delivered//9771508020
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 11 Mar 2020 12:11:11 +0000

We will refund mention customer,  please inform him the same and close the case

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, March 11, 2020 2:30 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Wrong item delivered//9771508020

External email sender, please take precaution.
Hi Team,

Can you please advise us what action do we have to take on the case as customer is threatening us that he will gonna take legal action on us as we have sent him the wrong item.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 2:13:38 PM
Subject: Wrong item delivered

Hi Team,

With reference to the order number 9771508020 and ticket number 516445.

We have receive the email from the store team stating that customer placed this order as click and collect. However, customer received one item different from the original he has ordered. Customer has ordered for the white colour but he has received the blue colour. Customer is dissatisfied and doesn’t want  to make a refund or return.

Customer went to the store with the item and Customer replies to the store team as , since the fault from the online department he will ask his lawyer and take legal action for Not receiving the correct product and it’s a cheating for not receiving what he requested and sending a wrong color/product.

Customer left the wrong item at the store itself.

Item name : 161601827 - - CR7 Denim Shorts with Pocket Detail

Customer details are as below:

Customer Name – Mohammed ELKHALIFA
Mobile Number – 0549946006
Email Id: [email-masked]<mailto:[email-masked]>

Request you to look into this and do the needful.

Thanks and Regards,
Abhishek Borgaonkar

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