Subject: Damage Item (WWD) / 9771386256
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, [email-masked], [email-masked]
Date: Wed, 11 Mar 2020 04:29:23 -0700 (MST)

Hi Team, 

In the below case the customer contacted us complaining that he received the damaged WWD item, So could you please check and let us know if we can arrange the replacement for the same item if possible. 

KIndly let us know the what action do we have to take in the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, March 11, 2020 4:01:56 PM 
Subject: Damage Item (WWD) / 9771386256 

Hi Team, 

The customer has placed his order on Feb 27, 2020 but he received the damaged item. 
So we've escalated to the WWD team but did not receive any response from their side. 

So please do the needful. 

Order ID: 9771386256 
Tracking ID: 00000100061981662 
Ticket number: 504215 

Regards 
Rehan