Subject: Refund Approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 11 Mar 2020 03:42:28 -0700 (MST)

Hi Sachin, 

With reference to order # 8370239723 

Customer claiming that he has returned the all item from the order with RMA: 42820920 AWB: KWI2020/6530 Which is belong to order # 8369974842. As per the warehouse the they have not received the items of the order# 8370239723 and s per PostPlus they have received only one box from the customer and delivered the same to WH. We have pushed back the customer many times that we have not received the item from the order# 8370239723 under this tracking ID. customer is insisting us that he has returned it. and emailed us that i will raise a complaint in consumer court. 
The order value is KWD15.40 
Customer have only 2 orders and he is with us since 11 Mar 2020. Can you please assist us if we can process the refund for the customer. 

Thank you for your help. 

Regards, 
Fauzan