Subject: Re: Call request for order id - 9772101609, case id - 519022
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 11 Mar 2020 03:27:49 -0700 (MST)

Hi Team, 

Can you please arrange a callback to the below customer as we are unable email the customer because all our email address is getting bounced. We require customer contact correct address so we can arrange the delivery. 

Kindly let me know if you need any further details. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, March 11, 2020 2:39:01 PM 
Subject: Call request for order id - 9772101609, case id - 519022 

Hi Team, 

Kindly arrange a call to the customer on +971505456472 as per the courier team we require the complete address of the customer however email is getting bounced as the inbox is full. 

Problem Statement: What is the issue (Late Collection) Courier Team 

Order Date: Mar 6, 2020 
Order ID: 9772101609 
Tracking ID: 45495475454;C08CA33 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 3/8/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 
Manish