Subject: RE: International charges / 6467806415
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>
Date: Wed, 11 Mar 2020 05:31:05 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Customer need to check with bis bank for any additional charge, we only request SAR96.30  .

Mahmoud

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, March 10, 2020 8:52 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Rehan Khan <[email-masked]>
Subject: Re: International charges / 6467806415

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 10 March, 2020 16:57:19
Subject: International charges / 6467806415

Hi Team,

Customer placed his order and the amount of that order was 96.30 SAR but customer claim that 117.3. SAR has been deducted from his account.
Customer contact with bank customer service and they told him that you've charged for international charges.

So please inform us regarding this case and do the needful.

Order number - 6467806415
Ticket number - 500727

Regards
Rehan

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