Subject: FW: Transaction done twice at store(442260)
From: Malik Ismail <[email-masked]>
To: Babyshop Khafji <[email-masked]>, Saad Alonaizi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Wed, 11 Mar 2020 04:52:48 +0000

Hi Saad,

Please assist on below complaint.

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]>
Sent: Saturday, February 22, 2020 12:21 AM
To: Babyshop Khafji <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Re: Transaction done twice at store(442260)

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "aftab farooqi" <[email-masked]<mailto:[email-masked]>>, "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 15, 2020 11:42:57 PM
Subject: Re: Transaction done twice at store(442260)

Hi Team,

Kindly advise regarding the following concern,

Regards
Shakeeb

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 February, 2020 17:46:57
Subject: Transaction done twice at store(442260)

Hi Team,

Customer is complaining that he went to the Baby shop Khafji Branch on Jan 28, 2020 and made a purchase for SAR 105.00. However, he was charge twice for the same transaction.

Customer has shared the Invoice for the purchase and Screenshot of the statement for the transaction happened twice.

Attaching the invoice and Bank statement provided by the customer.

​Request you to please look into this and advise. Escalated twice to the store POC no response received yet.

Thank you for your Help!

Regards,
Abhishek Borgaonkar

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