Subject: RE: missing items , order number: 6467713818
From: Jessie Caparas <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Haedar Mohammad <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 10 Mar 2020 16:37:36 +0000

@LMG OMS<mailto:[email-masked]> @Sankar T<mailto:[email-masked]>

Please help on the below case.

Below items have been cancelled as per WMS.

From: Sagaya Suresh Kumar <[email-masked]>
Sent: Tuesday, March 10, 2020 6:37 PM
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Haedar Mohammad <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: missing items , order number: 6467713818

Dear Team – Order Item cancelled in WMS. Kindly provide manual refund to customer and close this case.

INVOICE_NO
ITEM_ID
ITEM_DESC
ORDER_QTY
RDC_EXPECTED_QTY
CANCEL_QTY
UNIT_RETAIL_VALUE
CONCEPT_NAME
CONCEPT_GROUP
CUSTOMER_SERVING_NODE
6467713818
161704096
Tier Metal & Glass Rack Console Table  48.01x37.47x58.75 cm- Gold& Black
1
1
1
225
Lifestyle
CP
2299999
6467713818
161756557
Mirror Top Metal Accent Table 60 x 56 x 45- Gold
1
1
1
530
Lifestyle
CP
2299999

Regards
Sagaya Suresh
+966 565165997
From: Seeta Seeta [mailto:[email-masked]]
Sent: Tuesday, March 10, 2020 3:00 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Mushir Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: missing items , order number: 6467713818
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6467713818, The customer placed the order for 6 items but under the tracking number: S000577083722 we can see that only 4 items were shipped from the warehouse.

So can you please check this concern and assist us to close the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 10, 2020 4:31:39 PM
Subject: missing items , order number: 6467713818

Dear team

There is no response from WH, Please check

Please take a look at ticket #503006<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/503006>
​
Hi Team

Problem Statement: (Missing items)

Order Date : Feb 29, 2020

Order ID: 6467713818
Tracking ID: S000577083722

Assistance Required: Need missing item

Issue Description: Customer placed order for 6 items but as per the customer  has only received 4 items, Under the consignment details we can see that 4 items has been shipped and Delivered
missing items:
 161704096 - - Metallic 2-Tier Console Table with Glass Top - 48x37x59 cms
161756557 - - Metallic Accent Table - 60x56x45 cms
kindly check and revert

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