Subject: Re: January Pending Cases
From: Shakeeb Arsalan <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Mohd Imran <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Saurabh Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 10 Mar 2020 07:15:00 -0700 (MST)

Hi Shababy, 

PFA, Needful has been done, However we will keep following up on the remaining cases. 

Regards 
Shakeeb 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Malik Ismail" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 9 March, 2020 20:47:42 
Subject: RE: January Pending Cases 

Hi Shakeeb, 

Please see the below my remarks on pending cases, please do the needful according. 

	

Ticket ID 	

Subject 	

Status 	

Priority 	

Source 	

Type 	

Agent 	

Group 	

Created time 	

Remarks 	

Remarks from DXB 

342446 	

Re: Your products are on the way 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Ahmad Daher 	

LiveSalesman 	

14/12/2019 	

waiting for JIRA team to cancel the item. 	

Remarks adds in JIRA ticket 

392789 	

Delivery 	

Waiting on Third Party 	

Low 	

Portal 	

Complaints 	

Ahmad Daher 	

LiveSalesman 	

07/01/2020 	

Raised DXB. Waiting for advise 	

Escalated 

403309 	

Store information 	

Waiting on Third Party 	

Low 	

Portal 	

Post Order Inquiry 	

Algaili Abdelbagee Ahmed 	

LiveSalesman 	

13/01/2020 	

Escalated to shababe, and store team on freshdesck ... waiting for assistance 	

Issue resolved 

414789 	

Re: Share your feedback with us 	

Waiting on Third Party 	

Low 	

Email 	

Pre Order Inquiry 	

Shivani Rani 	

LiveSalesman 	

20/01/2020 	

Emailed Payfort for update 	

There is response fron PAYFORT 

417203 	

Product nmbr 9767533274 ,Not getting any mail regarding my product 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

nitesh singh 	

LiveSalesman 	

22/01/2020 	

Waiting for JIRA update 	

If there is no response from JIRA team than issue AED 10 voucher 

418481 	

Conversation with User 	

Waiting on Third Party 	

Low 	

Chat 	

Post Order Inquiry 	

Asjad Hussain 	

LiveSalesman 	

23/01/2020 	

Emailed WH 	

Escalated 

422068 	

Conversation with Ahmed 	

Waiting on Third Party 	

Low 	

Chat 	

Post Order Inquiry 	

Ahmad Daher 	

LiveSalesman 	

25/01/2020 	

Waiting for update from WH 	

There is system error, already escalated 

423234 	

order #8367797342 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

nitesh singh 	

LiveSalesman 	

26/01/2020 	

Emailed Postaplus for POD 	

There is response from 3rd party 

Ticket ID 	

Subject 	

Status 	

Priority 	

Source 	

Type 	

Agent 	

Group 	

Created time 	

Remarks 	

Remarks from DXB 

304334 	

Re: How did you enjoy shopping with us? 	

Waiting on Customer 	

Low 	

Email 	

Post Order Inquiry 	

Nikhil Bishnoi 	

LiveSalesman L2 	

02/12/2019 	

Resloved 	

Resolved 

341661 	

Re: ØªÙ‡Ø§Ù†ÙŠÙ†Ø§ Ù„Ùƒ Ø¹Ù„Ù‰ Ø§Ù„Ù‚Ø³ÙŠÙ…Ø© Ø§Ù„Ø´Ø±Ø§Ø¦ÙŠØ© 	

Waiting on Customer 	

Low 	

Email 	

Complaints 	

Algaili Abdelbagee Ahmed 	

LiveSalesman L2 	

14/12/2019 	

Resloved 	

Resolved 

357939 	

Order #9764223860 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Ahmad Daher 	

LiveSalesman L2 	

21/12/2019 	

Resloved 	

Resolved 

360892 	

Returns 	

Open 	

Low 	

Portal 	

Post Order Inquiry 	

Ahmad Daher 	

LiveSalesman L2 	

22/12/2019 	

Manual AWB created 	

Therer is response from Aramex 

373126 	

Mattress return Request 	

Waiting on Third Party 	

Low 	

Email 	

Complaints 	

Rehan Khan 	

LiveSalesman L2 	

28/12/2019 	

Resolved 	

Resolved 

373443 	

Delivery 	

Waiting on Third Party 	

Low 	

Portal 	

Complaints 	

Algaili Abdelbagee Ahmed 	

LiveSalesman L2 	

28/12/2019 	

Waiting for JIRA to process the refund 	

Resolved 

377093 	

Re: Ø´Ø§Ø±Ùƒ Ø±Ø£ÙŠÙƒ ÙˆÙ…Ù„Ø§Ø­Ø¸Ø§ØªÙƒ Ù…Ø¹Ù†Ø§ 	

Open 	

Low 	

Email 	

Post Order Inquiry 	

Algaili Abdelbagee Ahmed 	

LiveSalesman L2 	

30/12/2019 	

waiting on customer 	

Resolved 

377522 	

CentrePoint - Quality Issues 	

Waiting on Third Party 	

Low 	

Email 	

Complaints 	

Mhd Obiedo 	

LiveSalesman L2 	

30/12/2019 	

Waiting for Pickup the item LMG 	

Escalated 

387007 	

Re: ØªÙ…Øª Ù…Ø¹Ø§Ù„Ø¬Ø© Ø¹Ù…Ù„ÙŠØ© Ø§Ù„Ø¥Ø±Ø¬Ø§Ø¹ Ø§Ù„Ø®Ø§ØµØ© Ø¨Ùƒ 	

Open 	

Low 	

Email 	

Post Order Inquiry 	

No Agent 	

LiveSalesman L2 	

04/01/2020 	

Waiting update from the customer and payfoty 	

Escalated 

389007 	

Re: ØªÙ… ØªØ£ÙƒÙŠØ¯ Ø·Ù„Ø¨Ùƒ Ù„Ù„Ø§Ø³ØªÙ„Ø§Ù… Ù…Ù† Ø§Ù„Ù…ØªØ¬Ø± 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Algaili Abdelbagee Ahmed 	

LiveSalesman L2 	

05/01/2020 	

emailed store 	

Escalated 

400413 	

Order #7667077767 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Ahmad Daher 	

LiveSalesman L2 	

12/01/2020 	

JIRA Updated 	

Raise this issue with Bahrain Finance team 

407560 	

Return money not received, order no. 6458529260 	

Open 	

Low 	

Email 	

Post Order Inquiry 	

Ahmad Daher 	

LiveSalesman L2 	

16/01/2020 	

This Customer having a lot of zero cost orders and then return item but the RMA value is zero 	

Escalate with concern team 

409914 	

Product information 	

Waiting on Third Party 	

Urgent 	

Portal 	

Complaints 	

Asjad Hussain 	

LiveSalesman L2 	

18/01/2020 	

Emailed Aramex to arrange collection 	

Therer is response from Aramex 

410583 	

Want to Return products 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Rehan Khan 	

LiveSalesman L2 	

18/01/2020 	

Resloved 	

412295 	

Delivery 	

Waiting on Third Party 	

Low 	

Portal 	

Complaints 	

Mhd Obiedo 	

LiveSalesman L2 	

19/01/2020 	

Raised DXB 	

There is response from Jishan 

413519 		

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Fauzan Musalman 	

LiveSalesman L2 	

20/01/2020 	

Resloved 	

413555 	

Product safety query 	

Waiting on Third Party 	

Low 	

Email 	

Complaints 	

Manish Kumar 	

LiveSalesman L2 	

20/01/2020 	

Waiting update from the product team 	

Escalated 

Thanks, 

Shababe Quamar 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Sunday, March 8, 2020 6:36 PM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohd Imran <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Saurabh Dadu <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: January Pending Cases 

External email sender, please take precaution. 

Hi Mohammad, 

PFA, We have followed up on the pending cases, we have closed what has to be closed. and put remarks on the rest pending cases. 

Kindly check and advise. 

Regards 

Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 8 March, 2020 20:04:03 
Subject: January Pending Cases 

Hi Mohammad, 

PFA, We have followed up on the pending cases, we have closed what has to be closed. and put remarks on the rest pending cases. 

Kindly check and advise. 

Regards 

Shakeeb 

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