Subject: Re: C&C Delay - 6460610079
From: Jishan Sahib <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, LMG OMS <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Anouar Badri <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammed Idrees <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Manager Tabuk2 <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>
Date: Tue, 10 Mar 2020 11:02:27 +0000

Hi @Jessie Caparas<mailto:[email-masked]> ,

Consignment status updated as PICKUP_COMPLETE

Ord_Item
Order_Qty
p_shippedquantity
Ord_Cons
TrackingId
p_issalerealized
Status
modifiedTS
p_total
6460610079-161826988
1.00000000
1
6460610079-88887001153320200113
#646061007922999991
true
PICKUP_COMPLETE
2020-03-10 13:59:02.0
849.0
6460610079-161781618
1.00000000
1
6460610079-88887001153320200113
#646061007922999991
true
PICKUP_COMPLETE
2020-03-10 13:59:02.0
849.0
6460610079-161826991
1.00000000
1
6460610079-88887001153320200113
#646061007922999991
true
PICKUP_COMPLETE
2020-03-10 13:59:02.0
849.0
6460610079-161601517
1.00000000
1
6460610079-88887001153320200113
#646061007922999991
true
PICKUP_COMPLETE
2020-03-10 13:59:02.0
849.0
6460610079-161826997
1.00000000
1
6460610079-88887001153320200113
#646061007922999991
true
PICKUP_COMPLETE
2020-03-10 13:59:02.0
849.0
6460610079-161850668
1.00000000
1
6460610079-88887001153320200113
#646061007922999991
true
PICKUP_COMPLETE
2020-03-10 13:59:02.0
849.0
6460610079-161826994
1.00000000
1
6460610079-88887001153320200113
#646061007922999991
true
PICKUP_COMPLETE
2020-03-10 13:59:02.0
849.0
6460610079-161823699
1.00000000
1
6460610079-88887001153320200113
#646061007922999991
true
PICKUP_COMPLETE
2020-03-10 13:59:02.0
849.0

----------------------------------
With Thanks & Regards,

Jishan Sahib
Web Team | Landmark Group
M : +97150-8971894
T  : +9714 – 5174376

From: Jessie Caparas <[email-masked]>
Date: Tuesday, 10 March 2020 at 12:53 PM
To: "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, Jishan Sahib <[email-masked]>, LMG OMS <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Anouar Badri <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammed Idrees <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Manager Tabuk2 <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>
Subject: RE: C&C Delay - 6460610079

Hi Team,

What is the update on this?

Status is still not updated.

From: Vinodhini Chandrasekaran (TCS) <[email-masked]>
Sent: Monday, March 9, 2020 10:16 AM
To: Jishan Sahib <[email-masked]>; LMG OMS <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Anouar Badri <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Idrees <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Manager Tabuk2 <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]>
Subject: RE: C&C Delay - 6460610079

Dear Jishan,
The details are given below for the consignment_no 88887001153320200113

Tracking_no= 646061007922999991
Shipment_key=202001130601511228778139
Shipment_no=646061007922999991
Shipnode_key=2299999

Thanks,
Vinodhini

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: 08 March 2020 20:27
To: Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Anouar Badri <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Manager Tabuk2 <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 6460610079

Hi @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]>,

Please share the shipment details ( Consignment Entries , Tracking_Id , Carrier ) for this consignment,

88887001153320200113 , 646061007922999991

----------------------------------
With Thanks & Regards,

Jishan Sahib
Web Team | Landmark Group
M : +97150-8971894
T  : +9714 – 5174376

From: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 8 March 2020 at 2:11 PM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Anouar Badri <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Mohammed Idrees <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Manager Tabuk2 <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 6460610079

External email sender, please take precaution.
Hi Team,

We are still waiting an update on below case. Kindly check and help us to close the case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>
To: "Vinodhini Chandrasekaran (TCS)" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Anouar Badri" <[email-masked]<mailto:[email-masked]>>
Cc: "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammed Idrees" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Manager Tabuk2" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 1 March, 2020 20:46:47
Subject: Re: C&C Delay - 6460610079

Hi @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]> ,

Consignment item entries are not created for this consignment  , I will check and update you on this.

++@Anouar Badri<mailto:[email-masked]>

----------------------------------
With Thanks & Regards,

Jishan Sahib
Web Team | Landmark Group
M : +97150-8971894
T  : +9714 – 5174376

From: "Vinodhini Chandrasekaran (TCS)" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 1 March 2020 at 10:08 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Mohammed Idrees <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Manager Tabuk2 <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 6460610079

Dear Apoorv,
While trying to reprocess the “Customer Picked up” status to hybris from OMS. The following error is thrown "Either quantity or product code is not matching with the existing consignments" for the consignment #88887001153320200113.

This shows some mismatch in the consignment number. Kindly check

Thanks,
Vinodhini

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 01, 2020 12:08 AM
To: Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Manager Tabuk2 <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 6460610079

External email sender, please take precaution.
Dear Vinodhini,

The status is not reflecting on hybris yet.

Regards,
Apoorv
________________________________
From: "Vinodhini Chandrasekaran, TCS" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan, TCS" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammed Idrees" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "manager tabuk2" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 29, 2020 11:56:37 AM
Subject: RE: C&C Delay - 6460610079

Dear Team,

The order status had been republished from OMS to hybris, Kindly check now.

@Jishan Sahib<mailto:[email-masked]> Kindly check the status of the order # 6460610079.

Thanks,
Vinodhini

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 29, 2020 2:11 AM
To: Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Manager Tabuk2 <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 6460610079

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below on priority. Case pending since long time.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohammed Idrees" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>, "manager tabuk2" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 21, 2020 11:19:39 PM
Subject: Re: C&C Delay - 6460610079

Hi Team,

Kindly advise if there is an update in the below case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohammed Idrees" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>
Cc: "manager tabuk2" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 4:29:00 PM
Subject: RE: C&C Delay - 6460610079

Dears @LMG OMS<mailto:[email-masked]> @Jishan Sahib<mailto:[email-masked]> @Thulasiraman Manoharan (TCS)<mailto:[email-masked]>

Please assist,

Mahmoud

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 1:01 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manager Tabuk2 <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay - 6460610079

External email sender, please take precaution.
Hi Team,

With reference to order number: 6460610079
Store ID: Centrepoint - 21054

Order placed on Jan 11, 2020 and the status is still showing ready to ship. Customer has already picked up this order and wants to return some items in this order. The order was already updated in the order updation sheet over 24 hours ago. The order status is still not updated, we can however, see a note from technical team on the sheet saying to ask OMS team to publish the order details again.

Kindly assist in closing this case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "manager tabuk2" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 February, 2020 15:19:51
Subject: Order Status Update (Asking for call) / 6460610079

Hi Team,

In below case customer contacted us regarding the status issue which was not updated, now she is asking for a callback. So we request you to kindly arrange a callback.

@store team kindly update the order status for 6460610079 as customer is unable to raise return request.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 12:56:11 PM
Subject: Order Status Update (Asking for call) / 6460610079

Hi Team,

Customer is asking to update his order status but still his status has not been updated yet.
And customer is also wants to talk on phone call regarding his issue.

Mobile number - 0569000219
Order number - 6460610079
Ticket number - 429633

Please do the needful.

Regards
Rehan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com