Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 10 Mar 2020 03:53:12 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           07:37 AM, 10th Mar                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           07:38 AM, 10th Mar                     User                    Hi Fauzan. I am trying to avail buy 1 get 1 offer, but the total amount for check out is still showing price of 2 products I selected.           07:38 AM, 10th Mar                   Fauzan                   can you please share the link of the item and the screenshot of the error           07:39 AM, 10th Mar                     User                    wait.           07:39 AM, 10th Mar                     User                    Please see attached           07:41 AM, 10th Mar                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           07:42 AM, 10th Mar                     User                    Sure           07:42 AM, 10th Mar                   Fauzan                   Thank you for holding up            07:44 AM, 10th Mar                   Fauzan                   we are really sorry for the inconvenience            07:45 AM, 10th Mar                     User                    OK           07:45 AM, 10th Mar                     User                    What shall I do?           07:45 AM, 10th Mar                   Fauzan                   we would like to inform you that the item Kappa Textured Lace-Up Football Shoes is not applicable for buy 1 and get 1. there is some technical glitch on the website, and will update the page shortly           07:46 AM, 10th Mar                     User                    Ohh.           07:46 AM, 10th Mar                     User                    It says "New" and "Buy 1 Get 1 Free"           07:47 AM, 10th Mar                     User                    I want that shoes.           07:47 AM, 10th Mar                     User                    No offer on that one?           07:47 AM, 10th Mar                   Fauzan                   yes by mistake is mentioned that           07:47 AM, 10th Mar                   Fauzan                   and will update the error           07:47 AM, 10th Mar                   Fauzan                   kindly add another item to avail the offer           07:48 AM, 10th Mar                     User                    I want that football shoes.           07:48 AM, 10th Mar                     User                    I'll not buy any. Thanks for the help. bro.           07:50 AM, 10th Mar                   Fauzan                   We sincerely apologize for the inconvenience           07:51 AM, 10th Mar                   Fauzan                   Is there anything else I can help you with?            07:51 AM, 10th Mar                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           07:52 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/517246