Subject: RE: January Pending Cases
From: Mohammad Shababe Quamar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohd Imran <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Saurabh Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 9 Mar 2020 15:17:42 +0000

Hi Shakeeb,

Please see the below my remarks on pending cases, please do the needful according.

Ticket ID
Subject
Status
Priority
Source
Type
Agent
Group
Created time
Remarks
Remarks from DXB
342446
Re: Your products are on the way
Waiting on Third Party
Low
Email
Post Order Inquiry
Ahmad Daher
LiveSalesman
14/12/2019
waiting for JIRA team to cancel the item.
Remarks adds in JIRA ticket
392789
Delivery
Waiting on Third Party
Low
Portal
Complaints
Ahmad Daher
LiveSalesman
07/01/2020
Raised DXB. Waiting for advise
Escalated
403309
Store information
Waiting on Third Party
Low
Portal
Post Order Inquiry
Algaili Abdelbagee Ahmed
LiveSalesman
13/01/2020
Escalated to shababe, and store team on freshdesck ... waiting for assistance
Issue resolved
414789
Re: Share your feedback with us
Waiting on Third Party
Low
Email
Pre Order Inquiry
Shivani Rani
LiveSalesman
20/01/2020
Emailed Payfort for update
There is response fron PAYFORT
417203
Product nmbr 9767533274 ,Not getting any mail regarding my product
Waiting on Third Party
Low
Email
Post Order Inquiry
nitesh singh
LiveSalesman
22/01/2020
Waiting for JIRA update
If there is no response from JIRA team than issue AED 10 voucher
418481
Conversation with User
Waiting on Third Party
Low
Chat
Post Order Inquiry
Asjad Hussain
LiveSalesman
23/01/2020
Emailed WH
Escalated
422068
Conversation with Ahmed
Waiting on Third Party
Low
Chat
Post Order Inquiry
Ahmad Daher
LiveSalesman
25/01/2020
Waiting for update from WH
There is system error, already escalated
423234
order #8367797342
Waiting on Third Party
Low
Email
Post Order Inquiry
nitesh singh
LiveSalesman
26/01/2020
Emailed Postaplus for POD
There is response from 3rd party
Ticket ID
Subject
Status
Priority
Source
Type
Agent
Group
Created time
Remarks
Remarks from DXB
304334
Re: How did you enjoy shopping with us?
Waiting on Customer
Low
Email
Post Order Inquiry
Nikhil Bishnoi
LiveSalesman L2
02/12/2019
Resloved
Resolved
341661
Re: ØªÙ‡Ø§Ù†ÙŠÙ†Ø§ Ù„Ùƒ Ø¹Ù„Ù‰ Ø§Ù„Ù‚Ø³ÙŠÙ…Ø© Ø§Ù„Ø´Ø±Ø§Ø¦ÙŠØ©
Waiting on Customer
Low
Email
Complaints
Algaili Abdelbagee Ahmed
LiveSalesman L2
14/12/2019
Resloved
Resolved
357939
Order #9764223860
Waiting on Third Party
Low
Email
Post Order Inquiry
Ahmad Daher
LiveSalesman L2
21/12/2019
Resloved
Resolved
360892
Returns
Open
Low
Portal
Post Order Inquiry
Ahmad Daher
LiveSalesman L2
22/12/2019
Manual AWB created
Therer is response from Aramex
373126
Mattress return Request
Waiting on Third Party
Low
Email
Complaints
Rehan Khan
LiveSalesman L2
28/12/2019
Resolved
Resolved
373443
Delivery
Waiting on Third Party
Low
Portal
Complaints
Algaili Abdelbagee Ahmed
LiveSalesman L2
28/12/2019
Waiting for JIRA to process the refund
Resolved
377093
Re: Ø´Ø§Ø±Ùƒ Ø±Ø£ÙŠÙƒ ÙˆÙ…Ù„Ø§Ø­Ø¸Ø§ØªÙƒ Ù…Ø¹Ù†Ø§
Open
Low
Email
Post Order Inquiry
Algaili Abdelbagee Ahmed
LiveSalesman L2
30/12/2019
waiting on customer
Resolved
377522
CentrePoint - Quality Issues
Waiting on Third Party
Low
Email
Complaints
Mhd Obiedo
LiveSalesman L2
30/12/2019
Waiting for Pickup the item LMG
Escalated
387007
Re: ØªÙ…Øª Ù…Ø¹Ø§Ù„Ø¬Ø© Ø¹Ù…Ù„ÙŠØ© Ø§Ù„Ø¥Ø±Ø¬Ø§Ø¹ Ø§Ù„Ø®Ø§ØµØ© Ø¨Ùƒ
Open
Low
Email
Post Order Inquiry
No Agent
LiveSalesman L2
04/01/2020
Waiting update from the customer and payfoty
Escalated
389007
Re: ØªÙ… ØªØ£ÙƒÙŠØ¯ Ø·Ù„Ø¨Ùƒ Ù„Ù„Ø§Ø³ØªÙ„Ø§Ù… Ù…Ù† Ø§Ù„Ù…ØªØ¬Ø±
Waiting on Third Party
Low
Email
Post Order Inquiry
Algaili Abdelbagee Ahmed
LiveSalesman L2
05/01/2020
emailed store
Escalated
400413
Order #7667077767
Waiting on Third Party
Low
Email
Post Order Inquiry
Ahmad Daher
LiveSalesman L2
12/01/2020
JIRA Updated
Raise this issue with Bahrain Finance team
407560
Return money not received, order no. 6458529260
Open
Low
Email
Post Order Inquiry
Ahmad Daher
LiveSalesman L2
16/01/2020
This Customer having a lot of zero cost orders and then return item but the RMA value is zero
Escalate with concern team
409914
Product information
Waiting on Third Party
Urgent
Portal
Complaints
Asjad Hussain
LiveSalesman L2
18/01/2020
Emailed Aramex to arrange collection
Therer is response from Aramex
410583
Want to Return products
Waiting on Third Party
Low
Email
Post Order Inquiry
Rehan Khan
LiveSalesman L2
18/01/2020
Resloved
412295
Delivery
Waiting on Third Party
Low
Portal
Complaints
Mhd Obiedo
LiveSalesman L2
19/01/2020
Raised DXB
There is response from Jishan
413519
Waiting on Third Party
Low
Email
Post Order Inquiry
Fauzan Musalman
LiveSalesman L2
20/01/2020
Resloved
413555
Product safety query
Waiting on Third Party
Low
Email
Complaints
Manish Kumar
LiveSalesman L2
20/01/2020
Waiting update from the product team
Escalated

Thanks,
Shababe Quamar

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, March 8, 2020 6:36 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohd Imran <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Saurabh Dadu <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: January Pending Cases

External email sender, please take precaution.
Hi Mohammad,

PFA, We have followed up on the pending cases, we have closed what has to be closed. and put remarks on the rest pending cases.
Kindly check and advise.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Cc: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 8 March, 2020 20:04:03
Subject: January Pending Cases

Hi Mohammad,

PFA, We have followed up on the pending cases, we have closed what has to be closed. and put remarks on the rest pending cases.
Kindly check and advise.

Regards
Shakeeb

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