Subject: Re: sadad issue//6468317321
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Arjun Thapa <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Sun, 8 Mar 2020 22:58:16 -0700 (MST)

Hi Team, 

We are still waiting update on below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Arjun Thapa" <[email-masked]> 
Cc: "Shakeel Ahmad Hajam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ezzaldeen Mahyoub" <[email-masked]> 
Sent: Thursday, 5 March, 2020 14:08:33 
Subject: RE: sadad issue//6468317321 

+ [ mailto:[email-masked] | @Arjun Thapa ] 

From: Malik Ismail <[email-masked]> 
Sent: Thursday, March 5, 2020 12:38 PM 
To: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Shakeel Ahmad Hajam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]> 
Subject: RE: sadad issue//6468317321 

Hi Arjun, 

Please check and confirm if amount captured in company statement. 

P 1000000000004616533 

Date Mar 4, 2020 

Amount SAR 121.50 

Regards, 

Malik 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 5, 2020 12:08 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeel Ahmad Hajam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ezzaldeen Mahyoub < [ mailto:[email-masked] | [email-masked] ] > 
Subject: sadad issue//6468317321 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6468317321, the customer's order got cancelled on validation and customer used sadad payment method. Now as per the customer he is claiming that the amount has already deducted from his account. 

So we request you to check this concern and assists us in the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeel Ahmad Hajam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 5, 2020 1:20:59 PM 
Subject: sadad issue 

Hi team, 

With reference to order id 6468317321 

The customer claimed that the amount was deducted from his account while there is no transaction in the hybris. 

please check and update us ASAP 

The SADAD transaction id p1000000000004616533 

Thanks & Regards, 

Ezzaldeen 

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