Subject: RE: Late C&C | 6459073057
From: max Rimalcenter <[email-masked]>
To: Abhilash Kuttalam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Kirosh Kannan <[email-masked]>
Date: Sun, 8 Mar 2020 15:49:49 +0000

Dear Abhilash

          Mentioned order is not physically available in store

From: Abhilash Kuttalam
Sent: Sunday, March 08, 2020 6:26 PM
To: max Rimalcenter <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Kirosh Kannan <[email-masked]>
Subject: RE: Late C&C | 6459073057

Dear Arun,

Please update us on this order.
Kindly let us know if it is physically available at the store.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 8, 2020 9:56 AM
To: max Rimalcenter <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late C&C

External email sender, please take precaution.
Hi Team,

We are still waiting an update on below concern. Kindly help us to close the case as it is pending since 5 Jan 2020.

Regards,
Fauzan

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "max rimalcenter" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 29 February, 2020 05:53:47
Subject: Fwd: Late C&C

Dear Manager,

Order number: 6459073057
Store code: Max - 60097

The order is showing ready for pickup and the customer has visited the store to collect it but was denied that order is not there.

Kindly advise if you have this order available at the store. If not, please confirm why the status has been changed to ready for pcikup.

Please assist in closing this case on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 4:55:29 PM
Subject: Late C&C

Hi Team,

The below order is late C&C, kindly follow up with concerned party:

Hi Team,

Problem Statement:  What is the issue (Late Shipping) Warehouse
Order Date :Dec 31, 2019
Order ID: 6459073057
Tracking ID: 645907305722999991
Store code: Max60097
Assistance Required: Need Urgent Delivery
Issue Description: Customer placed order on 31 Dec and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.
Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018.

Regards,
Algaily

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