Subject: Re: Need repair or replacement // 9841790058
From: Den_Rachel <[email-masked]>
To: Gicelle Regilme <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, Anees Mansoor <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 8 Mar 2020 16:42:55 +0400

Hi Gicelle,

Thank you for the confirmation.

We will arrange to send the replacement either tomorrow or on Tuesday.
Could you please share the address where we can deliver?

Best regards,

Rachel Alabado
Customer Service
Denaster General Trading LLC
Office 802, Marina Plaza
Al Marsa Street
P.O. Box: 487463
Dubai, U.A.E.

Tel:   +971 (0)4 4473106
Fax:  +971 (0)4 4473107

> On Mar 8, 2020, at 2:27 PM, Gicelle Regilme <[email-masked]> wrote:
> 
> Hi Rachel,
>  
> The customer confirmed for Foreo LunaPlayPlus-Fuchsia color
> 
> Please confirm when can we receive the item.
>  
>  
> Best Regards, 
>  
> Gicelle Regilme
> Manager – Category Management
> E-Commerce - Toys, Stationery and Party
>  
>  
> Level-25 Landmark Tower, Dubai Marina, U.A.E | P.O. Box 25030
> T:  +971 4 517 5640
> M: +971 56 1600132 (no whatsapp pls)
> E: [email-masked] <mailto:[email-masked]>
> Web: www.babyshopstores.com <http://www.babyshopstores.com/>
>  
>  
> From: Anees Mansoor <[email-masked] <mailto:[email-masked]>> 
> Sent: Sunday, March 08, 2020 2:24 PM
> To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked] <mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked] <mailto:[email-masked]>>; Escalations Dxbteam <[email-masked] <mailto:[email-masked]>>; Gicelle Regilme <[email-masked] <mailto:[email-masked]>>
> Cc: Seeta Seeta <[email-masked] <mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked] <mailto:[email-masked]>>; Shivani Rani <[email-masked] <mailto:[email-masked]>>; Apoorv Joshi <[email-masked] <mailto:[email-masked]>>
> Subject: RE: Need repair or replacement // 9841790058
>  
> Dear Gicelle
> Please can you assist the below request.
>  
>  
>  
> Thanks and Regards,
> Mansoor Ahmed
> Ecommerce Catergory Mgr|Babyshop|Landmark Group
> 25th Floor, Landmark Tower.
> Dubai Marina, PO Box 25030, Dubai, UAE.
> Tel: +9714 517 5400
> Mob: 050-4743964 
> E-mail:- [email-masked] <mailto:[email-masked]>
> www.BabyshopStores.com <http://www.babyshopstores.com/>
> www.LandmarkGroup.com <http://www.landmarkgroup.com/>
>  
> Landmark Tower <https://goo.gl/maps/g3ca7cGWLNQ2>
> GPS Coordinates - 25.087581, 55.151154
>  
>  
>  
> From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked] <mailto:[email-masked]>> 
> Sent: Sunday, March 08, 2020 2:23 PM
> To: Shakeeb Arsalan <[email-masked] <mailto:[email-masked]>>; Escalations Dxbteam <[email-masked] <mailto:[email-masked]>>; Anees Mansoor <[email-masked] <mailto:[email-masked]>>
> Cc: Seeta Seeta <[email-masked] <mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked] <mailto:[email-masked]>>; Shivani Rani <[email-masked] <mailto:[email-masked]>>; Apoorv Joshi <[email-masked] <mailto:[email-masked]>>
> Subject: RE: Need repair or replacement // 9841790058
>  
> Hi @Anees Mansoor <mailto:[email-masked]>
>  
> Below for your advise 
>  
> From: Shakeeb Arsalan <[email-masked] <mailto:[email-masked]>> 
> Sent: Saturday, March 7, 2020 10:58 PM
> To: Escalations Dxbteam <[email-masked] <mailto:[email-masked]>>
> Cc: Seeta Seeta <[email-masked] <mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked] <mailto:[email-masked]>>; Shivani Rani <[email-masked] <mailto:[email-masked]>>; Apoorv Joshi <[email-masked] <mailto:[email-masked]>>
> Subject: Re: Need repair or replacement // 9841790058
>  
> External email sender, please take precaution.
> 
> Hi Team,
> 
> Any update ?
> 
> Regards
> Shakeeb
>  
> From: "Apoorv Joshi" <[email-masked] <mailto:[email-masked]>>
> To: "escalations dxbteam" <[email-masked] <mailto:[email-masked]>>
> Cc: "Seeta Seeta" <[email-masked] <mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked] <mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked] <mailto:[email-masked]>>, "Shivani Rani" <[email-masked] <mailto:[email-masked]>>
> Sent: Thursday, 5 March, 2020 01:20:08
> Subject: Fwd: Need repair or replacement // 9841790058
>  
> Hi Team,
>  
> Customer has confirmed the color: Foreo LunaPlayPlus-Fuchsia color
> 
> However, getting an Out Of Office message on this when replying to Sachin. Kindly assist in looping the concerned to arrange for replacement with customer.
>  
> Thank you for your help!
>  
> Regards,
> Apoorv
>  
> From: "Apoorv Joshi" <[email-masked] <mailto:[email-masked]>>
> To: "sachin maheshwari" <[email-masked] <mailto:[email-masked]>>
> Cc: "Shakeeb Arsalan" <[email-masked] <mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked] <mailto:[email-masked]>>, "Seeta Seeta" <[email-masked] <mailto:[email-masked]>>, "Shivani Rani" <[email-masked] <mailto:[email-masked]>>, "escalations dxbteam" <[email-masked] <mailto:[email-masked]>>, "Gicelle Regilme" <[email-masked] <mailto:[email-masked]>>
> Sent: Thursday, March 5, 2020 1:12:48 AM
> Subject: Re: Need repair or replacement // 9841790058
>  
> Hi Sachin,
> 
> We have emailed the customer regarding this. Will update you shortly on the same as soon as I hear back from customer.
> 
> Thanks and regards,
> Apoorv
> 
> From: "sachin maheshwari" <[email-masked] <mailto:[email-masked]>>
> To: "Apoorv Joshi" <[email-masked] <mailto:[email-masked]>>
> Cc: "Shakeeb Arsalan" <[email-masked] <mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked] <mailto:[email-masked]>>, "Seeta Seeta" <[email-masked] <mailto:[email-masked]>>, "Shivani Rani" <[email-masked] <mailto:[email-masked]>>, "escalations dxbteam" <[email-masked] <mailto:[email-masked]>>, "Gicelle Regilme" <[email-masked] <mailto:[email-masked]>>
> Sent: Wednesday, March 4, 2020 4:37:10 PM
> Subject: RE: Need repair or replacement // 9841790058
>  
> Team,
>  
> Any updates?
>  
> Regards
> Sachin
> 04-5175412
>  
> From: Sachin Maheshwari 
> Sent: Monday, March 2, 2020 3:47 PM
> To: Apoorv Joshi <[email-masked] <mailto:[email-masked]>>
> Cc: Shakeeb Arsalan <[email-masked] <mailto:[email-masked]>>; Anees Mansoor <[email-masked] <mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked] <mailto:[email-masked]>>; Seeta Seeta <[email-masked] <mailto:[email-masked]>>; Shivani Rani <[email-masked] <mailto:[email-masked]>>; Escalations Dxbteam <[email-masked] <mailto:[email-masked]>>
> Subject: RE: Need repair or replacement // 9841790058
>  
> Hi Apoorv,
>  
> We have checked & discussed this with team and has agreed to repace the item, however excat color option is not available in store & instead below are the option.
>  
> Foreo LunaPlayPlus-Aquamarine
>  
> Foreo LunaPlayPlus-Fuchsia
>  
> Please check with customer & revert to us as which option he/she would like to go ahead for.
>  
>  
> Regards
> Sachin
> 04-5175412
>  
> From: Apoorv Joshi <[email-masked] <mailto:[email-masked]>> 
> Sent: Saturday, February 29, 2020 4:09 AM
> To: Sachin Maheshwari <[email-masked] <mailto:[email-masked]>>
> Cc: Shakeeb Arsalan <[email-masked] <mailto:[email-masked]>>; Anees Mansoor <[email-masked] <mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked] <mailto:[email-masked]>>; Seeta Seeta <[email-masked] <mailto:[email-masked]>>; Shivani Rani <[email-masked] <mailto:[email-masked]>>; Escalations Dxbteam <[email-masked] <mailto:[email-masked]>>
> Subject: Re: Need repair or replacement // 9841790058
>  
> External email sender, please take precaution.
> 
> Hi Sachin,
> 
> Following is the item to which customer is referring to: 161298469 - - Foreo LUNA Play Plus Facial Cleansing Brush
> https://www.babyshopstores.com/ae/en/Baby-and-Moms/Moms/Personal/Facial-Care/BABYSHOP-Foreo-LUNA-Play-Plus-Facial-Cleansing-Brush/p/161298469 <https://www.babyshopstores.com/ae/en/Baby-and-Moms/Moms/Personal/Facial-Care/BABYSHOP-Foreo-LUNA-Play-Plus-Facial-Cleansing-Brush/p/161298469>
> 
> On the description of this item, it is mentioned that it has a 1yr warranty.
> 
> Kindly advise. Thank you for your help!
> 
> Regards,
> Apoorv
> 
> From: "sachin maheshwari" <[email-masked] <mailto:[email-masked]>>
> To: "Shakeeb Arsalan" <[email-masked] <mailto:[email-masked]>>, "anees mansoor" <[email-masked] <mailto:[email-masked]>>
> Cc: "Fauzan Ahmad, Musalman" <[email-masked] <mailto:[email-masked]>>, "Seeta Seeta" <[email-masked] <mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked] <mailto:[email-masked]>>, "Shivani Rani" <[email-masked] <mailto:[email-masked]>>, "escalations dxbteam" <[email-masked] <mailto:[email-masked]>>
> Sent: Friday, February 28, 2020 1:40:55 PM
> Subject: Re: Need repair or replacement // 9841790058
>  
> Pls share the item id of this item to check details.
>  
> @Anees Mansoor <mailto:[email-masked]>, can you pls confirm if this item comes with one year warranty & help us resolve the issue.
>  
>  
> Regards
> Sachin
> From: Shakeeb Arsalan <[email-masked] <mailto:[email-masked]>>
> Sent: Thursday, February 27, 2020 10:29:58 PM
> To: Sachin Maheshwari <[email-masked] <mailto:[email-masked]>>
> Cc: Fauzan Ahmad, Musalman <[email-masked] <mailto:[email-masked]>>; Seeta Seeta <[email-masked] <mailto:[email-masked]>>; Apoorv Joshi <[email-masked] <mailto:[email-masked]>>; Shivani Rani <[email-masked] <mailto:[email-masked]>>; Escalations Dxbteam <[email-masked] <mailto:[email-masked]>>
> Subject: Re: Need repair or replacement // 9841790058
>  
> External email sender, please take precaution.
> 
> Dear Sachin,
> 
> Customer is coming constantly regarding the below concern,
> Please check and advise.
> 
> Regards
> Shakeeb
>  
> From: "Shivani Rani" <[email-masked] <mailto:[email-masked]>>
> To: "Shakeeb Arsalan" <[email-masked] <mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked] <mailto:[email-masked]>>
> Cc: "Seeta Seeta" <[email-masked] <mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked] <mailto:[email-masked]>>
> Sent: Thursday, 27 February, 2020 21:42:16
> Subject: Need repair or replacement // 9841790058
>  
> Hi Team,
>  
> 
> Ticket number: 476346
> Order Date: Feb 18, 2019
> Delivery Date: Feb 20, 2019
> Order ID: 9841790058
> Tracking ID: 34122404242112
> Assistance Required: Need repair or replacement
> 
> Issue Description: Customer placed an order on 18 Feb, 2019 and the item comes with 1 Year warranty.
> 
> Customer reported to us on 22 Feb, 2020 that the item is not working from the last two weeks. So, she thought there was some battery issue so she replaced the battery but still, the item is not working.
> 
> Now, customer wants to repair or replace the item as it comes with a 1-year warranty.
> 
> The name of the item is #Foreo LUNA Play Plus Facial Cleansing Brush and cost of the order was AED 250.
> 
> Kindly check and update as customer is with us since 2019 with 8 completed orders of worth AED 1886. We have already escalated this case to Babyshop Head twice but did not get any response.
> 
> Thank you for your help!
> 
> Regards,
> Shivani
>  
> This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com <http://www.landmarkgroup.com/>
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>  
> This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com <http://www.landmarkgroup.com/>