Subject: RE: Late delivery
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Mar 2020 05:17:02 -0700 (PDT)

Dear Team,

Kindly note that the customer lives 170km away from the city and we deliver there once a week. Hence, we have set the delivery on the 11th of March.

Best regards,

Yazan Alkhateeb

Customer Care

M: 800 SHIPA

www.shipa.com

From: [email-masked]

Sent: 8/3/2020 11:28 AM GMT+02:00

To: EMP406 Yazan Alkhateeb ([email-masked]); [email-masked]; [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: RE: Late delivery

@[email-masked]

There has been no update since last week for this order.

Where is this now?

Can we get an urgent update?

@Ramesh Gottimukkala

From: Shipa Delivery Support ([email-masked]) <[email-masked]>

Sent: Tuesday, March 3, 2020 3:31 PM

To: [email-masked]

Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked]

Subject: RE: Late delivery

External email sender, please take precaution.

Dear Team,

Thank you for reaching out to us.

Kindly note that we will do our best to arrange a delivery attempt as soon as possible.

Best regards,

Yazan Alkhateeb

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 3/3/2020 12:54 PM GMT+02:00

To: [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Late delivery

Hi Team,

We can not see any update on the shipment since 05 Feb 2020.

We have escalted many time but and we are getting the same we will do our best. Kindly look into this and arrange a delivery asap.

Order Date : Feb 1, 2020

Order ID: 6463488975

Tracking ID: S000495711425

Customer mobile number: +966569949584

​

Regards,

Fauzan

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