Subject: RE: Need repair or replacement // 9841790058
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anees Mansoor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 8 Mar 2020 10:22:38 +0000

Hi @Anees Mansoor<mailto:[email-masked]>

Below for your advise

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, March 7, 2020 10:58 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Need repair or replacement // 9841790058

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 5 March, 2020 01:20:08
Subject: Fwd: Need repair or replacement // 9841790058

Hi Team,

Customer has confirmed the color: Foreo LunaPlayPlus-Fuchsia color

However, getting an Out Of Office message on this when replying to Sachin. Kindly assist in looping the concerned to arrange for replacement with customer.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Gicelle Regilme" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 1:12:48 AM
Subject: Re: Need repair or replacement // 9841790058

Hi Sachin,

We have emailed the customer regarding this. Will update you shortly on the same as soon as I hear back from customer.

Thanks and regards,
Apoorv
________________________________
From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Gicelle Regilme" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 4, 2020 4:37:10 PM
Subject: RE: Need repair or replacement // 9841790058

Team,

Any updates?

Regards
Sachin
04-5175412

From: Sachin Maheshwari
Sent: Monday, March 2, 2020 3:47 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need repair or replacement // 9841790058

Hi Apoorv,

We have checked & discussed this with team and has agreed to repace the item, however excat color option is not available in store & instead below are the option.

Foreo LunaPlayPlus-Aquamarine

Foreo LunaPlayPlus-Fuchsia

Please check with customer & revert to us as which option he/she would like to go ahead for.

Regards
Sachin
04-5175412

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 29, 2020 4:09 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need repair or replacement // 9841790058

External email sender, please take precaution.
Hi Sachin,

Following is the item to which customer is referring to: 161298469 - - Foreo LUNA Play Plus Facial Cleansing Brush
https://www.babyshopstores.com/ae/en/Baby-and-Moms/Moms/Personal/Facial-Care/BABYSHOP-Foreo-LUNA-Play-Plus-Facial-Cleansing-Brush/p/161298469

On the description of this item, it is mentioned that it has a 1yr warranty.

Kindly advise. Thank you for your help!

Regards,
Apoorv
________________________________
From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "anees mansoor" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 1:40:55 PM
Subject: Re: Need repair or replacement // 9841790058

Pls share the item id of this item to check details.

@Anees Mansoor<mailto:[email-masked]>, can you pls confirm if this item comes with one year warranty & help us resolve the issue.

Regards
Sachin
________________________________
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 27, 2020 10:29:58 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need repair or replacement // 9841790058

External email sender, please take precaution.
Dear Sachin,

Customer is coming constantly regarding the below concern,
Please check and advise.
Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 February, 2020 21:42:16
Subject: Need repair or replacement // 9841790058

Hi Team,

Ticket number: 476346
Order Date: Feb 18, 2019
Delivery Date: Feb 20, 2019
Order ID: 9841790058
Tracking ID: 34122404242112
Assistance Required: Need repair or replacement

Issue Description: Customer placed an order on 18 Feb, 2019 and the item comes with 1 Year warranty.

Customer reported to us on 22 Feb, 2020 that the item is not working from the last two weeks. So, she thought there was some battery issue so she replaced the battery but still, the item is not working.

Now, customer wants to repair or replace the item as it comes with a 1-year warranty.

The name of the item is #Foreo LUNA Play Plus Facial Cleansing Brush and cost of the order was AED 250.

Kindly check and update as customer is with us since 2019 with 8 completed orders of worth AED 1886. We have already escalated this case to Babyshop Head twice but did not get any response.

Thank you for your help!

Regards,
Shivani

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com