Subject: Re: Late refund /// 9771130671
From: Con Loc <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Dipesh Regmi <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 8 Mar 2020 10:19:37 +0000

Hi team

The subject order we received with below details

RECEIVE DATE    AWB     ORDER NUMBER    ITEM ID RETURN TYPE
8/3/2020
45494779175     9771130671      161517540 , 161533509 , 161571044 , 161969138 ,         Customer return

as per RMA 1 item less kindly create new RMA for this ITEM

T hanks & Regards
indunil
________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, March 7, 2020 10:26 PM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund /// 9771130671

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Problem Statement: Refund Not Processed
Order Date: Feb 24, 2020
Order ID: 9771130671
Returned Items : 161571044 - 161517540 - 161658289 - 161969138 - 161533509
RMA: 42831258
Assistance required :  Kindly advise, Have you received the items mentioned above and if you have please initiate the refund.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Saturday, 7 March, 2020 19:05:11
Subject: Late refund /// 9771130671

Hi Team,
ticket number: 506771
Problem Statement: Refund Not Processed
Order Date: Feb 24, 2020
Order ID: 9771130671
RMA: 42831258
Return Tracking ID: 45494779175

Assistance Required: Process the refund.

Issue Description: The customer raised a return request for 5 items and as per customer he handed over item to the courier team and delivered to warehouse on 27 Feb, 2020.

But according to the Hybris the refund has been not processed yet.

Kindly check and update as the customer is chasing us for his refund.

Thank you for your help!

Regards,
Shivani

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