Subject: RE: Extra deduction of SAR 125.00 two times case id - 481388
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 8 Mar 2020 07:53:07 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Please ask customer to check with his bank and share ARN number with us, or payment transaction ID

Mahmoud

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, March 7, 2020 9:50 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Extra deduction of SAR 125.00 two times case id - 481388

External email sender, please take precaution.
Hi Team,

Kindly advise regarding the following.

Note : We have so many cases regarding the same from Samba users.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 7 March, 2020 14:41:27
Subject: Re: Extra deduction of SAR 125.00 two times case id - 481388

Hi Team,

We request you to please see the attachent and look into the issue as the customer has complained us that the deducetion of SAR 125.00 happend twice on 2/16/2020 however the customer has placed order 6465869106 worth SAR 104.00 on the same date.

Order created: Feb 16, 2020
Delivery date: 2/17/2020

Kindly see the below update from the jira team and suggest accordingly.

Could you please verify these transactions with Finance ? As per Hybris & Payfort , Amount deducted was SAR 104 only , also need to check whether Customer has done any retail store purchase on the specific date or not ?

Thank you for your help.

Regards,
Manish

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