Subject: Re: Late C&C
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: max rimalcenter <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, [email-masked], [email-masked], Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Sat, 7 Mar 2020 23:55:31 -0700 (MST)

Hi Team, 

We are still waiting an update on below concern. Kindly help us to close the case as it is pending since 5 Jan 2020. 

Regards, 
Fauzan 

From: "Apoorv Joshi" <[email-masked]> 
To: "max rimalcenter" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Algaili Ahmed" <[email-masked]> 
Sent: Saturday, 29 February, 2020 05:53:47 
Subject: Fwd: Late C&C 

Dear Manager, 

Order number: 6459073057 
Store code: Max - 60097 

The order is showing ready for pickup and the customer has visited the store to collect it but was denied that order is not there. 

Kindly advise if you have this order available at the store. If not, please confirm why the status has been changed to ready for pcikup. 

Please assist in closing this case on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, February 1, 2020 4:55:29 PM 
Subject: Late C&C 

Hi Team, 

The below order is late C&C, kindly follow up with concerned party: 

Hi Team, 

Problem Statement: What is the issue (Late Shipping) Warehouse 
Order Date :Dec 31, 2019 
Order ID: 6459073057 
Tracking ID: 645907305722999991 
Store code: Max60097 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on 31 Dec and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 
Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018. 

Regards, 
Algaily