Subject: RE: [#365040] Refund Status# 6450420522
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 8 Mar 2020 05:25:55 +0000

Order refunded 2020-01-06 14:03:27

From: Payfort Helpdesk <[email-masked]>
Sent: Saturday, March 7, 2020 10:52 AM
To: [email-masked]
Cc: [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: [#365040] Refund Status# 6450420522

External email sender, please take precaution.
Hi Fauzan,

​In order to track the transaction, We need any of the following info:
- Fort ID.
- Merchant Reference.
- Customer's email address + Date and exact time of the transaction.
​
​Waiting for your kind reply.
​
Best Regards
​
Amr Abdelkhalek
Helpdesk Executive
[Payfort FZ LLC]
Phone: UAE 00971-4-573-98-00 (Option 2)
Email: [email-masked]<mailto:[email-masked]>
On Sat, 7 Mar at 10:48 AM , Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

With reference to order #6450420522
Order Date:Nov 7, 2019

The order has been cancelled and customer claiming that he has not got the refund. However as per the hybris the the refund follow on is rejected.
can you please confirm with us the refund status.

Regards,
Fauzan
365040:58665
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