Subject: RE: Return issue // 9770297393
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Kiranraju Nair <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Sachin Maheshwari <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 8 Mar 2020 04:47:09 +0000

HI @Kiranraju Nair<mailto:[email-masked]>

Please arrange collection for RP0307000191

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, March 6, 2020 9:47 PM
To: Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Return issue // 9770297393

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.
We need approval to return the item : 161327978 - - Chicco Next2Me Co-Sleeping Crib

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 6, 2020 3:49:44 PM
Subject: Return issue // 9770297393

Hi Team,

Ticket number: 490372
Problem Statement: Return issue
Order Date: 15-Feb-2020
Delivery Date: 16-Feb-2020
Order ID: 9770297393
Tracking ID: FP0216000084

Assistance Required: Need Return and Refund

Issue Description: The customer placed an order for the item on 15 Feb which was delivered on 16 Feb, 2020.

Also, the customer placed a return request for the item on 24 Feb, 2020 by himself as he changed his mind. However, there is no tracking id generated for this return request.

So the customer reported to us on 27 Feb in order to send the requested image of the item by the support team and they have informed him that the courier team will come and collect the item.

The name of the item is 161327978 - - Chicco Next2Me Co-Sleeping Crib and cost of the item is AED 805

We have already informed that this is non-returnable item and we can not accept a return.

However, he informed that the item was in its original packaging and not even assembled yet.

Kindly check and advise what can we do in this case as the customer is with us since 2018 with 11 complete orders of worth AED 12870.35

Thank you for your help!

Regards,
Shivani

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