Subject: RE: Late Shipping C&C /// 9771125562
From: "Ravi Sankar Podiyattillam" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Max Ecom <[email-masked]>, Peter Dsouza <[email-masked]>, Deviyani Bhasin <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Prakash Iyangar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Saravana Ganapathy <[email-masked]>
Date: Sun, 8 Mar 2020 04:35:27 +0000

Dear Shakeeb

The order is showing as invalid. Please check with the Hybris team .

Regards
Ravisankar
From: Shakeeb Arsalan
Sent: Friday, March 06, 2020 9:10 PM
To: Max Ecom <[email-masked]>; Peter Dsouza <[email-masked]>; Binu George <[email-masked]>; Ravi Sankar Podiyattillam <[email-masked]>; Deviyani Bhasin <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Prakash Iyangar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Shipping C&C /// 9771125562

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 6 March, 2020 13:36:46
Subject: Late Shipping C&C /// 9771125562

Hi Team,

Ticket number: 483122
Problem Statement: Late Shipping C&C
Order Date: Feb 24, 2020
Order ID: 9771125562
Store code: Max60318
Assistance Required: Need Urgent Shipping

Issue Description: Customer placed an order on Feb 24, and till now he has not received the order. As per the hybris the order status is SUBMITTED_TO_WAREHOUSE and there is no entries in the consignment details.

Kindly check and update as the customer is chasing us for his order.

Thank you for your help!

Regards,
Shivani

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