Subject: Re: Wrong Product delivered "9770367883"
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked], [email-masked]
Date: Sat, 7 Mar 2020 10:43:25 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 7 March, 2020 14:19:28 
Subject: Wrong Product delivered "9770367883" 

Hi Team, 

Please look into this as we have not got any response after escalating it thrice. 

Problem Statement : Wrong Product delivered 

Order Date: Feb 16, 2020 
Order ID: 9770367883 
Tracking ID: 34149051159039 

Assistance Required : Advise for return 

Issue Description : Customer claims, she has received the wrong product according to the description. 
The customer wants to return the seat cover (161428955 - - BeSafe iZi Flex Fix i-Size - Summer Cover) because the size is not fit as prescribed in the box, the item is not opened. 

Wrong Item : 161428955 - - BeSafe iZi Flex Fix i-Size - Summer Cover 

For your reference, the images are attached. 

Please advise if we can process the return for the item. 

Thanks for your help and assistance. 

Regards, 
Abhishek Sisodia