Subject: RE: Need to arrange call back
From: Saeed Khawaldeh <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, ccbackoffice <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sat, 7 Mar 2020 17:37:24 +0000

Dear Mohammad,

I have contacted the customer and apologies to her for the issue occurred and now she wants to keep the items.

Kind Regards,

Saeed Al Khawaldeh
Senior Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohammad Shababe Quamar [mailto:[email-masked]]
Sent: Saturday, March 7, 2020 9:47 AM
To: Seeta Seeta; Escalations Dxbteam; Ali Mkhaimer; Rawan Barghouth; ccbackoffice
Cc: Apoorv Joshi; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Abhishek Bargaonkar
Subject: RE: Need to arrange call back

Looping in @Ali Mkhaimer<mailto:[email-masked]> @Rawan Barghouth<mailto:[email-masked]> @ccbackoffice<mailto:[email-masked]> Please do the needful.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 5:45 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need to arrange call back

External email sender, please take precaution.
Hi Team,

Can you please arrange a callback to the below customer.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 6:35:00 PM
Subject: Need to arrange call back

Hi Team,

With reference to order number 9771829480 and 9771914679.

Customer received the item Floral Print Abaya with Long Flared Sleeves and  Lace Detail Abaya with Long Sleeves and Tie Ups without belts and from item the belt is damaged. We asked the customer to return the items as per the policy.

However, customer want us to send her the replacement of the items. We pushed back the customer that replacement is not available at this time. Now she wants the return item through courier and wants the refund same time while returning the item in cash along with the delivery charges.

We informed the customer that delivery charges are non refundable and refund can be done after returning the item only. Customer is insisting for cash refund for at the same time while returning the items and wants to speak to the manager.

Customer Name: Sheno Alamoradi

Customer contact number: +971 54 525 2344.

Kindly arrange a call back for the customer.

Regards,
Abhishek Borgaonkar

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