Subject: Late refund /// 9771130671
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 7 Mar 2020 06:35:11 -0700 (MST)

Hi Team, 
ticket number: 506771 
Problem Statement: Refund Not Processed 
Order Date: Feb 24, 2020 
Order ID: 9771130671 
RMA: 42831258 
Return Tracking ID: 45494779175 
Assistance Required: Process the refund. 
Issue Description: The customer raised a return request for 5 items and as per customer he handed over item to the courier team and delivered to warehouse on 27 Feb, 2020. 
But according to the Hybris the refund has been not processed yet. 

Kindly check and update as the customer is chasing us for his refund. 
Thank you for your help! 
Regards, 
Shivani