Subject: late refund /// 9770639295
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 7 Mar 2020 06:22:23 -0700 (MST)

Hi Team, 

Ticket number: 494631 
Problem Statement: Refund Not Processed 
Order Date: 18-Feb-2020 
Order ID: 9770639295 
RMA: 42823105 
Return Tracking ID: RP0220000476 
Assistance Required: Process the refund. 
Issue Description: The customer raised a return request for 2 items and as per customer she handed over items to the courier team and delivered to the warehouse on 24-Feb-2020. 

But according to the Hybris the refund has been not processed yet. 

We have already escalated this case to the concern team but did not get any response. 
Kindly check and update as a customer is chasing us for her refund. 
Thank you for your help! 
Regards, 
Shivani